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Contact Us

For Medical Emergencies call 911

If you have a medical question, contact your physician directly. For information about our providers, please see our online Physician Directory or call our Physician Referral Line 585-396-6555. 

 

 

 


Patient Satisfaction and Safety
While you are here, if you would like to share a compliment about a specific Associate or care team, or if you feel for any reason that we have not lived up to our CARES values and want to discuss this, or want to report a discrimination incident you may call the Customer Service Excellence Line at (585) 396-6434 and speak to a Thompson Health representative. If you have a patient safety concern about your medical care you want to discuss, call the Patient Safety Hotline at (585) 396-6793 and speak to a Thompson Health representative. Further reports can be made to The Joint Commission at complaint@jointcommission.org, or by calling (800) 994-6610.

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Mailing address
Thompson Health
350 Parrish Street
Canandaigua, NY 14424
Patient Information

For Patient Information please call
(585) 396-6663

Send a Compliment
Thompson Health's star catcher program is a convenient way for you, our customer, to express appreciation for a job well done.  Read more>>
Main Telephone Number
(585) 396-6000
Employment Questions
Questions about Employment

585-396-6680

or visit our online
Employment Opportunities