Every day within Thompson Health, we are committed to providing the highest level of quality and service to our community, continually exploring new ways in which to meet evolving needs, build upon our affiliation with UR Medicine and navigate the changing healthcare landscape.
Thompson’s Board of Directors, medical staff, associates and volunteers work toward these common goals as our health system continues investing in the facilities, the technology and the associates we need to meet every challenge and deliver the very best care possible to every patient and resident.
While our facilities and technology are state-of-the-art, our people are what make Thompson truly exceptional. After all, at our core – at the heart of everything we do – are relationships. Whether it’s a relationship between our health system and another entity or a bond formed between a nurse and a patient, it all boils down to understanding each other’s needs, communicating and being respectful of each other’s wishes. Connections between organizations and individuals are forged and nurtured every day, and these connections are what truly make a difference. They help us achieve great things, like being named the 2014 recipient of the Pinnacle Award from the Healthcare Association of New York State, and being recognized for the second consecutive year as a Top Performer on Key Quality Measures® by The Joint Commission, the leading accreditor of healthcare organizations in the United States.
The importance of connections is driven home each time we receive a note expressing the appreciation of a patient or family. Something as simple as the offer of a warm cup of coffee at a time when someone is in need of comfort can define an entire experience. As the poet Maya Angelou once said, “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This is never truer than at a time when one is sick, or injured, or dealing with an emotionally challenging situation, and this is why we never lose sight of our CARES values.
Our many new programs and new ways of doing things are what we will build upon as Thompson’s relationships within the community become stronger than ever.
It is indeed an exciting time for Thompson Health and for those we serve. As we move forward along our continuous journey to excellence, we seek and value your input. If there is anything else we can be doing, please let us know by sending us a note, just click here.
Michael F. Stapleton, Jr.