Patient Satisfaction While you are here, if you would like to share a compliment about a specific Associate or care team, or if you feel for any reason that we have not lived up to our CARES values and want to discuss this, you may call the Customer Service Excellence Line at (585) 396-6434 and speak to a Thompson Health representative. Further reports can be made to The Joint Commission at complaint@jointcommission.org, or by calling (800) 994-6610.
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