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NYS Insurance Exchange

In-Person Assistance/Navigator Program

Do You Need Health Insurance? We Can Help!

The In Person Assistance/Navigant Program is here to assist individuals and families who are applying for high-quality, affordable health insurance.  Using the NYS Marketplace we can assist you in enrolling for Medicaid, Child Health Plus and other Qualified Health Plans. The IAP/Navigators can also assist small businesses in enrolling through the SHOP Marketplace.

The Navigators have been specially trained in plans offered through the NYS Insurance Exchange/Marketplace and will be available to individuals and employers as a resource in providing information and education about the different plans and coverage options.

Services Offered

  • Multiple convenient locations offer a confidential as well as a comfortable setting for face-to-face assistance in completing the application (by appointment)
  • Initial enrollment with Child Health Plus & Medicaid
  • Available by telephone for questions 
  • Marketplace Open Enrollment
  • Follow-up application processing for additional information
  • Provide outreach to the community and small businesses for education of the Affordable Care Act along with the NYS Marketplace

Where to Call
Call 1-888-758-7658 or 585-396-6463

Additional information available on the NY State of Health website https://nystateofhealth.ny.gov/

Thompson Health is a lead Agency for the NYSDOH IPA/Navigator Program in Ontario and Wayne County.