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Rights & Responsibilities

Thompson Health encourages that every patient be educated on your rights and responsibilities as a patient. It is important to know what specifics right apply to you and what to do if you feel you need help.

Patient Responsibilities
As a patient at F.F. Thompson hospital, we encourage you to:

  • Ask your doctor or nurse what to expect regarding pain and pain management.
  • Discuss pain relief options with your doctors and nurses.
  • Work with your doctor and nurse to develop a pain management plan.
  • Ask for pain relief when pain first begins.
  • Help your doctor and nurse assess your pain.
  • Tell your doctor or nurse if your pain is not relieved .
  • Tell your doctor or nurse about any worries you have about taking pain medication.


Patient Satisfaction and Safety
While you are here, if you would like to share a compliment about a specific Associate or care team, or if you feel for any reason that we have not lived up to our CARES values and want to discuss this, or want to report a discrimination incident you may call the Customer Service Excellence Line at (585) 396-6434 and speak to a Thompson Health representative. If you have a patient safety concern about your medical care you want to discuss, call the Patient Safety Hotline at (585) 396-6793 and speak to a Thompson Health representative.

Further reports can be made to The Joint Commission at complaint@jointcommission.org, or by calling (800) 994-6610.


Patient Bill of Rights

As a patient in a New York State hospital, you have certain rights and protections guaranteed by state and federal laws and regulations.  These laws and regulations help ensure the quality and safety of your hospital care.  Below is a link to the New York State Department of Health Patient Bill of Rights page.

Please talk to a member of our medical team should you have any further questions regarding your Patient Rights and Responsibilities.

New York State Patient Bill of Rights (PDF)

Parents Bill of Rights (PDF)