Consumer Price Line

Price line offers answers.  

Since 2007, Thompson Health has offered an innovative service that provides reliable information about estimated costs and out-of-pocket expenses before a patient enters the hospital.

Answers are provided by a friendly, knowledgeable representative on the other end of the phone who will take into account the intricacies of your specific medical and insurance situation.

The Consumer Price Line offers answers within 24 hours of a patient’s call. If a particular procedure isn’t in the database, an answer is provided within two business days.

Patients may call 585-396-6194 between 8 a.m. and 4:30 p.m. Monday through Friday. Messages left after hours will be returned the next business day or email


 A list of the standard charge for items and services provided by the hospital are also available by contacting the Consumer Price Line at  (585) 396-6194 or email


Estimating Your Health Care Costs

Cost Included in Your Health Care Estimate
Good information helps patients and families make smart decisions about their health care. In 2007, UR Medicine Thompson Health created the Consumer Price Line service. Our billing experts work with patients and families to estimate how much they could pay for UR Medicine Thompson Heath services. 

To receive a cost estimate:

Call (585) 396-6194

Monday – Friday 8 a.m. and 4:30 p.m. 


email us:          

Be sure to have the following information available:

  • A description of the medical service you are seeking (or the CPT procedure code which you can get from your health care team)
  • Name of your insurance, and your subscriber ID number. 

Please note: the pricing information offered by this service is an estimate based on information you provide to us.  Its accuracy is not guaranteed. Unanticipated charges related to an individual’s health care such as unforeseen complications, additional tests or procedures can increase the ultimate cost of services provided. 

Why is Health Care Pricing So Complicated?

Many things affect the cost of a health care services. For example, the price of a CT scan (used to obtain images of soft tissue and blood vessels) depends on what part of the body is being scanned and whether a contrast agent (special dye) is needed to make the organs and tissue more visible. 

Hospitals and physicians set their own prices for the services they provide, but those prices can change for a number of reasons. For example, insurance companies negotiate their own rates with hospitals. Some government programs (like Medicare) set their own rates. For these reasons, “standard” prices are not much help in figuring out what you will have to pay.

In addition to using our Consumer Price Line, your insurance carrier can help you understand insurance terms such as out-of-pocket maximums, deductibles and copayments that will affect what you ultimately pay. Patients enrolled in Medicare can find insurance information at 

UR Medicine Thompson Health provides compassionate, medically necessary healthcare to anyone in need – regardless of insurance status or ability to pay. If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance.  

Comparing Hospital Charges

Due to new federal government regulations, all hospitals are posting a list of “standard” hospital charges. Please note some very important guidelines about this information:

  • Standard pricing listed by hospitals likely does not apply to you if you have government insurance (Medicare/Medicaid), commercial insurance, or both.  That’s because insurers have different rules for coverage. What you ultimately pay depends on what type of plan you have.   
  • Pricing in the chart below reflects hospital charges only; it does not include physician or other provider fees that are billed separately from hospital fees.
  • Our Consumer Price Line team can figure in both hospital charges and other fees. We are happy to help you estimate your health care costs - whether you have insurance or not. Please see information above for this service.



Medicare Price Look Up Tools

To find out Medicare pricing for common inpatient procedures (such as a total hip replacement), visit the Centers for Medicaid & Medicare Services (CMS). CMS also just launched a new price lookup tool for outpatient procedures performed at a hospital outpatient departments and ambulatory surgical centers.

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