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Consumer Price Line

Price line offers answers.  

Since 2007, Thompson Health has offered an innovative service that provides reliable information about estimated costs and out-of-pocket expenses before a patient enters the hospital.

Answers are provided by a friendly, knowledgeable representative on the other end of the phone who will take into account the intricacies of your specific medical and insurance situation.

The Consumer Price Line offers answers within 24 hours of a patient’s call. If a particular procedure isn’t in the database, an answer is provided within two business days.

Patients may call 585-396-6194 between 8 a.m. and 4:30 p.m. Monday through Friday. Messages left after hours will be returned the next business day.


 A list of the standard charge for items and services provided by the hospital are also available by contacting the Consumer Price Line at  (585) 396-6194.