Estimating Your Health Care Costs

Good information helps patients and families make smart decisions about their health care. In 2007, UR Medicine Thompson Health created the Consumer Price Line service. Our billing experts work with patients and families to estimate how much they could pay for UR Medicine Thompson Heath services. 

How To Receive An Estimate

Online Estimator Tool

Use the price estimator tool to see likely hospital charges.

Use the Tool


Call for an estimate Monday-Friday: 8:00 a.m. - 4:30 p.m.

(585) 396-6194


Email us at any time to receive an estimate.

Be sure to have the following information available:

  • A description of the medical service you are seeking (or the CPT procedure code, which you can get from your health care team).
  • Name of your insurance, and your subscriber ID number.

Please note: The pricing information offered by this service is an estimate based on information you provide to us. Its accuracy is not guaranteed. Unanticipated charges related to an individual’s health care such as unforeseen complications, additional tests, or procedures can increase the ultimate cost of services provided.

Guidance to Help Patients Avoid Surprises in Their Medical Bills

  • Learn about the "No Surprises Act," federal legislation that addresses billing when patients get emergency care or get treated by an out-of-network provider at an in-network hospital or ambulatory surgical center.
  • Federal law requires all providers to provide a good faith estimate to uninsured individuals or individuals who choose not to have their insurance billed for all medical items and services.

Why is Health Care Pricing So Complicated?

Many things affect the cost of health care services. For example, the price of a CT scan (used to obtain images of soft tissue and blood vessels) depends on what part of the body is being scanned and whether a contrast agent (special dye) is needed to make the organs and tissue more visible.

Hospitals and physicians set their own prices for the services they provide, but those prices can change for a number of reasons. For example, insurance companies negotiate their own rates with hospitals. And some government programs (like Medicare) set their own rates. For these reasons, “standard” prices are not much help in figuring out what you will have to pay.

In addition to using our Cost Estimator Service, your insurance carrier can help you understand insurance terms such as out-of-pocket maximums, deductibles and copayments that will affect what you ultimately pay. Patients enrolled in Medicare can find insurance information at

Thompson Health  provides compassionate, medically necessary healthcare to anyone in need – regardless of insurance status or ability to pay. If you cannot afford to pay for part or all of your essential health care services, you may be eligible for Financial Assistance.

Compare Hospital Charges

In addition to consumer-friendly cost estimate tools, new federal regulations require that all hospitals share a machine-readable format (often referred to as a Charge List or Chargemaster) of negotiated prices with insurers and insurance products.

Please note some very important guidelines about this information:

  • All charges in these files are estimates and updated at least annually per Centers for Medicare & Medicaid Services’ requirements.
  • Pricing reflects hospital charges only; it does not include physician or other provider fees that are billed separately from hospital fees. 
  • Our Consumer Price Line team can figure in both hospital charges and other fees. We are happy to help you estimate your health care costs - whether you have insurance or not. Please see information above for this service.


Medicare Price Lookup Tools

Medicare pricing for common inpatient procedures at Thompson Hospital(cvs file) (such as a total hip replacement) have been obtained from the Centers for Medicaid & Medicare Services (CMS). CMS also just launched a new price lookup tool for outpatient procedures performed at hospital outpatient departments and ambulatory surgical centers.