Online Billing Note: Starting December 1, 2021, all UR Medicine patients with MyChart accounts will receive electronic statements in place of paper statements. You’ll be alerted to new paperless bills via email and/or the MyChart mobile app. If you’re on MyChart but prefer to receive a paper bill: Sign in to your MyChart account, and in the menu, go to Billing Summary, and click on the paperless icon (). On the paperless billing page, click the red “No thanks” button. Please see our Paperless Billing Frequently Asked Questions for more information. Want to speak to Thompson Health Patient Financial Services Team? Call (585) 396-6515. Want to speak to URMC Patient Financial Services Team? Call (585) 758-7650 or 888-925-4301.