Important Information about Your Insurance and Your Care at F.F. Thompson Hospital

At F.F. Thompson Hospital, we accept and will bill most insurance plans. You can find a list of the plans in which we participate below. You should always verify your benefits and coverage limitations directly with your insurance company before you receive health care services so that you can understand your benefits and coverage limitations and what your individual out of pocket costs will be.

If your physician is arranging for you to see a specialist you should check with that specialist’s office to verify if they participate with your health insurance plan. Your physician should be able to give you the name, address and phone number of the specialist at the time of the referral. 

If your physician is arranging for hospital services, for example MRIs, Lab, Colonoscopy, Physical Therapy, etc., it is important to check with your insurance whether we participate in the specific plan you are enrolled in.

F.F. Thompson Hospital (including our Emergency Room Providers, Pathologists, Hospitalists and CRNAs), Thompson Health Urgent Care Center (including the UCC Providers), Thompson Health off-site Lab Draw Stations and the Thompson Health Family and Specialty Practices participate in the following insurance plans but may not include all product lines offered by these insurances. Please contact your insurance carrier directly to determine whether the plan you are enrolled in is participating with us.

Blue Cross Out of Area PPO
Blue Cross Out of State PPO
Elder Plan
Emblem Health/GHI
Empire Plan **
Excellus - Rochester
Fidelis Care NY
Great West Health Care
Health Now
Independent Health
Martin’s Point US Family Plan
Medicaid (NYS)
Monroe Plan
Sidney Hillman Health Center
United Health Care
Value Options


We participate with Medicare, Medicare Railroad and the following Medicare Advantage Plan only:


Aetna Medicare
Elder Plan
Health Now
Independent Health
Medicare Blue Choice
MVP Gold
UHC Medicare


Note: List of participating insurances is updated periodically and subject to change. It may not be complete.


** F. F. Thompson Hospital does participate with the Empire Plan – however coverage is limited – so check with the Empire Plan for coverage details and your benefits.

F.F. Thompson contracts with a number of physician groups, such as anesthesiologists and radiologists, to provide services. Contact information for these physician groups is available in our Find A Doctor section.

Hospitals are required by law to make available information about their standard charges for the items and services they provide. This information is available by contacting our Consumer Price Line at (585) 396-6194 to receive an estimated cost for the services or procedures that may be provided. 

If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available by clicking here or you may contact our Customer Service Representatives at: (585) 396-6515 or 1-833-978-8325.


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