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never visited Ferris Hills at West Lake. Thompson’s independent
living community thrives on offering new experiences and

events. This past fall, one of those events was a fashion show

featuring both residents and staff members modeling items from
three downtown Canandaigua merchants. The merchants, who

afterwards set up boutiques with samplings of their merchandise,
returned with fellow downtown store owners in November for yet

another new event: Shops on the Street. Just as the weather was

turning chilly, it gave residents an opportunity to do a little holiday
shopping, supporting local businesses without even having to
A Welcome Transition

leave home.

With Thompson-employed physicians providing excellence in clinical

care and customer service throughout the health system’s family

practices as well as its Emergency Department and Urgent Care
Center, the hospital in 2013 created its own team of Thompson-

employed hospitalists, ending its contract with an outside group.
These doctors, physician assistants and family nurse practitioners

work closely with patients’ primary care physicians, as well as any

surgeons or other specialists who have treated the patients. From
admission to discharge, the hospitalists collaborate with nurses,

pharmacists, other members of the care team, the patient and the
family to ensure the best possible outcome.

Model Behavior‚

Energizing music booms through the speakers as models in the

latest fashions and dazzling accessories make their way past

spectators — it’s not exactly the type of thing many people would
expect to ind in a senior community. Then again, maybe they’ve
Comfort and Joy

To improve quality of life for residents dealing with serious illnesses

by addressing symptoms such as pain and emotional stress,

the Palliative Care Committee in the M.M. Ewing Continuing
Care Center continued to evolve its efforts throughout 2013. In

addition to forming a consultative team that includes a hospice-
certified physician, social worker, recreation therapist, chaplain,

nurse managers, and the vice president of nursing, the committee

partnered with members of the Center’s Sharon M. Pepper Wish
Upon a Star Committee to grant “butterfly wishes” for residents

receiving end-of-life care. These wishes included everything from

a Beatles-themed family birthday party for an avid fan in the final
stages of dementia, to a surprise visit from mustangs for a lifelong

equestrian spending her final days with her visiting family.

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