Page 12 - Thompson-Health-AR2013

“he best way to ind yourself is to lose yourself in the

Service
of others.”
– Mahatma Gandhi

Prescription for Excellence

Instead of working in their department on the
ground floor, Thompson’s clinical pharmacists are

now stationed on the medical/surgical floors and in

the critical care area of the hospital, able to respond
immediately to medication-related issues and interact

face-to-face with both patients and providers. It’s an

evidence-based practice encouraged by the Agency
for Healthcare Research and Quality in a 2013 report,

and it supports not only patient safety but customer
satisfaction. In an effort to improve customer

satisfaction among outpatients as well, the pharmacy

also moved its window in 2013, to a larger, more
attractive space. Offering enhanced privacy, this space

is located just off the hospital’s main elevator bank.

- 12 - Thompson Health