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The Comfort of Home Thompson Health offers six lab draw stations in communities throughout the region but for some patients with certain conditions or limited mobility getting to one of the stations isnt always easy. So the Lab comes to them with phlebotomists performing needed blood work in the comfort of their own homes and quickly getting the results to their physicians. The programs reach grew in 2014 to encompass nearly 400 people. For each one a highly detailed database keeps track of individual preferences and needs from wake- up times to the need to fast to special considerations such as hearing difculty and dementia. Technical Support To ensure hospital patients remain active partners in their medical care Thompson Health introduced both a patient portal and a patient portal advocate in 2014. Similar to Thompsons primary care practice patient portal by the same name My Health eRecord is a secure online tool for inpatients and observation patients to access portions of their personal medical records and other important information. The advocate walks patients through the sign-up process and follows up after discharge to answer any questions about accessing information which includes discharge instructions medications and test results. Coupled with a transition coach service offered through Social WorkCase Management this extension of hospital care is meant to help patients stay healthy at home. Enhancing Quality of Life Imagine living in a skilled-nursing facility and every time someone enters your room they must rst don a gown mask and gloves because at one point in your life you tested positive for a particular type of drug-resistant infection. The M.M. Ewing Continuing Care Center had more than 30 such residents but the staff always striving to create a more home-like comforting environment decided to nd out if there was a better way. There was. Through research a Do It Group DIG determined that if it had been more than a year since the infection and two subsequent tests came back negative only gloves were necessary. The new approach not only benets the well-being of the residents but it makes the delivery of care more efcient and prevents unnecessary use of supplies. Results of the DIGs work were deemed such a success it was named DIG of the Year by the health systems Associate Quality Council. Athletic Expertise For residents of Ferris Hills at West Lake one of the benets of being afliated with Thompson is access to its many specialists. One of them a certied athletic trainer from Rehabilitation Services began making twice-weekly visits to the independent living community in 2014. On Mondays and Wednesdays he meets with residents in their tness center helping them use the equipment correctly and answering questions about how to best accomplish individual tness goals. Also a certied strength and conditioning specialist he put together educational information to be displayed in the tness center and created an exercise circuit based on the equipment which includes a new elliptical machine. 11Providing Exceptional Customer Service