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Michael F. Stapleton Jr. FACHE PresidentCEO Thompson Health Richard H. Hawks Jr. Chair Thompson Health Board of Directors John F. McGuire M.D. President Thompson Health Medical Staff Every day within Thompson Health we are committed to providing the highest level of quality and service to our community continually exploring new ways in which to meet evolving needs build upon our afliation with UR Medicine and navigate the changing healthcare landscape. Throughout 2014 Thompsons Board of Directors medical staff associates and volunteers worked toward these common goals as our health system continued investing in the facilities the technology and the associates we need to meet every challenge and deliver the very best care possible to every patient and resident. While our facilities and technology are state-of-the-art our people are what make Thompson truly exceptional. After all at our core at the heart of everything we do are relationships. Whether its a relationship between our health system and another entity or a bond formed between a nurse and a patient it all boils down to understanding each others needs communicating and being respectful of each others wishes. Connections between organizations and individuals are forged and nurtured every day and these connections are what truly make a difference. They help us achieve great things like being named a 2014 recipient of the Pinnacle Award from the Healthcare Association of New York State and being recognized for the second consecutive year as a Top Performer on Key Quality Measures by The Joint Commission the leading accreditor of healthcare organizations in the United States. The importance of connections is driven home each time we receive a note expressing the appreciation of a patient or family. Something as simple as the offer of a warm cup of coffee at a time when someone is in need of comfort can dene an entire experience. As the poet Maya Angelou once said Ive learned that people will forget what you said people will forget what you did but people will never forget how you made them feel. This is never more true than at a time when one is sick or injured or dealing with an emotionally challenging situation and this is why we never lose sight of our CARES values. As we look back on 2014 we can reect on many new programs and new ways of doing things and we can do so with the knowledge that these are what we will build upon as Thompsons relationships within the community become stronger than ever. Michael F. Stapleton Jr. FACHE PresidentCEO Thompson Health