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Repeat Performance Improving patient outcomes through evidence-based processes is a top priority for Thompson Hospital and it shows In 2014 Thompson was among the 13 percent of hospitals in the country to achieve Top Performer on Key Quality Measures distinction for two consecutive years. Presented by The Joint Commission the leading accreditor of healthcare organizations in the United States the recognition is awarded for promoting healthy outcomes in patients receiving care for heart attacks heart failure and pneumonia as well as preventing infections blood clots and cardiac issues in patients receiving surgical care. Excellence in Stroke Care Stroke is a leading cause of both death and disability in the United States. Yet studies show hospitals following American Heart Association American Stroke Association improvement measures can reduce patients lengths of stay 30-day readmission rates and disparity gaps in care. For meeting specic quality measures for the rapid diagnosis and treatment of stroke patients Thompson Hospital earned a Get With The Guidelines -Stroke Gold-Plus Quality Achievement Award in 2014. Focus on Communication In 2013 Thompson Healths executive team committed to frequent rounding throughout the patient oors enhancing customer satisfaction by giving patients and associates opportunities to directly communicate any concerns or suggestions. This past year they took it to another level with rounding geared specically toward hospital associates including non-clinical ones who work nights and weekends. Whether its 10 p.m. on a Thursday or 6 a.m. on a Sunday its not unusual to nd on- call administrators walking the halls talking not only to clinical staff but those in the kitchen security staff and other departments. Within just the rst couple of months several issues were addressed as a result. Leveraging Technology The 2012 implementation of electronic medical records EMR presented new opportunities for nurses who continued leveraging the technology throughout 2014 nding new ways to enhance patient care. One initiative involved working with Information Technology IT associates to replace the paper immunization screening process with a tool built into the EMR. Now Thompson can more quickly assess whether new patients have the current inuenza and pneumonia vaccines administering vaccines if necessary and ensuring patients are protected both while in the hospital and once they return home or are transferred to another facility where the staff will have the immunization information readily available. Another 2014 nursingIT initiative allows the vital signs of patients in the ICU to automatically be transmitted into the EMR providing nurses and physicians a constant feed of the most current data to ensure prompt action if there is any cause for concern. 3Cultivating Quality