Contact Us

For Medical Emergencies call 911

If you have a medical question, contact your physician directly. For information about our providers, please see our online Provider Directory or call our Physician Referral Line (585) 396-6555

Patient Satisfaction and Safety

While you are here, if you would like to share a compliment about a specific Associate or care team, or if you feel for any reason that we have not lived up to our CARES values and want to discuss this, or want to report a discrimination incident you may call the Customer Service Excellence Line at (585) 396-6434 and speak to a Thompson Health representative. If you have a patient safety concern about your medical care you want to discuss, call the Patient Safety Hotline at (585) 396-6793 and speak to a Thompson Health representative. 

Further reports can be made to The Joint Commission by submitting your complaint in writing to: Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181 or via the website www.jointcommission.org - using the Report a Patient Safety Event link in the Action Center

Corporate Compliance and Corporate Compliance Hotline

Corporate Compliance Hotline(585) 756-8888

The Corporate Compliance Hotline is the place to bring concerns relating to fraud, breach of patient privacy or confidentiality, inaccurate billing for services, information system security, violations of professional practice standards or business ethics, or conflicts of interest.

For more information on the Thompson Health Compliance Program and Compliance Hotline reporting options CLICK HERE

Thank You

Thank you for taking the time to contact us – we look forward to hearing from you. Please complete the form below and the appropriate person will get back to you.

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Thompson Health
350 Parrish Street
Canandaigua, NY 14424
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For Patient Information please call
(585) 396-6663

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Thompson Health's star catcher program is a convenient way for you, our customer, to express appreciation for a job well done.  Read more>>
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