For Medical Emergencies call 911
| If you have a medical question, contact your physician directly. For information about our providers, please see our online Physician Directory or call our Physician Referral Line 585-396-6555. |
Patient Satisfaction and Safety
While you are here, if you would like to share a compliment about a specific Associate or care team, or if you feel for any reason that we have not lived up to our CARES values and want to discuss this, or want to report a discrimination incident you may call the Customer Service Excellence Line at (585) 396-6434 and speak to a Thompson Health representative. If you have a patient safety concern about your medical care you want to discuss, call the Patient Safety Hotline at (585) 396-6793 and speak to a Thompson Health representative. Further reports can be made to The Joint Commission at complaint@jointcommission.org, or by calling (800) 994-6610.
Corporate Compliance Hotline:
(585) 396-6234(this number may also be used for Privacy Concerns and Ethics Consults)
Thank You
Thank you for taking the time to contact us – we look forward to hearing from you. Please complete the form below and the appropriate person will get back to you.