Keeping you safe

Daily COVID-19 Screenings

Daily COVID-19 Screenings

Every associate, patient and visitor is screened for COVID symptoms to ensure they are healthy and symptom-free.
Sanitizing High-Contact Areas

Sanitizing High-Contact Areas

We clean and sanitize all patient care and high-touch areas using sanitizer that has been validated as effective against COVID-19.
Personal Protective Equipment

Personal Protective Equipment

All associates, patients, and visitors are donning protective masks. Associates wear additional protective equipment as required.

 

State of the Art Air Purification

State of the Art Air Purification

Our offices have air purification systems to eliminate airborne pollutants, mold, bacteria, and viruses.
Handwashing

Handwashing

All associates are regularly washing their hands with soap and water, complemented with hand sanitizer.
Social distancing

Social Distancing

We have restricted waiting room access, spread out our appointments, and added office signage to aid in social distancing.

 

Your safety is our priority

Medical issues do not take a break. It is very important to head off any health concerns that might worsen if care is delayed. To get the care you need in the way that works best for you, in addition to being seen in-person, UR Medicine Thompson Health has added phone and video telehealth options for several of our services.

Services currently offering telehealth are:

We are Open! Providing you options to get the care you need, by phone, by video, in person

Telehealth FAQs

Will this be covered by my insurance?
Many healthcare insurers are now covering telehealth (both telephone and video visits) to help you maintain access to care during the pandemic. Check with your insurance provider to be sure.

Together, we can manage your care and keep you safe.

Primary Care

To initiate a telehealth visit for Primary Care, you can either fill out our online request form, call your provider’s office, or send a request via the Medent patient portal. Requests will be handled during regular business hours.

 

Urgent Care

To initiate a telehealth visit for Urgent Care, simply call one of our centers weekdays from 8 a.m. to 8 p.m. or weekends from 9 a.m. to 5 p.m. at:

 

Gastroenterology

To initiate a telehealth visit for Gastroenterology, you can either fill out our online request form or call the office. Requests will be handled during regular business hours.

 

Pain Management

To initiate a telehealth visit for Pain Management, please call the office to see if your situation lends itself to a telehealth option. Requests will be handled during regular business hours.

 

General Surgery

To initiate a telehealth visit for General Surgery, please call the office to see if your situation lends itself to a telehealth option. Requests will be handled during regular business hours.

 

Rehabilitation Services

You will need a prescription/referral for telehealth to be provided by rehabilitation services. To initiate a telehealth visit for Rehabilitation Services, you can either fill out our online request form or call one of our offices at:

Requests will be handled during regular business hours.

Medical Nutrition Therapy Center

F.F. Thompson Hospital’s Medical Nutrition Therapy Center is among the hospital departments offering some services via telehealth at this time.

With a team of registered dietitians, the center provides self-management education to those with diabetes, as well as nutrition information to anyone who wants to learn how to eat healthy and stay healthy. In addition, Thompson’s affiliation with Highland Hospital allows candidates for Highland’s Bariatric Surgery Center to satisfy many of their pre-surgery requirements at Thompson.

Thompson’s Medical Nutrition Therapy Center offers support groups as well, for people who are preparing for – or have experienced – bariatric surgery and for people with diabetes.

For more information about the center’s services, CLICK HERE. Email Linda_Rowsick@URMC.rochester.edu with any additional questions.