Thompson's practices are all certified level 3 Patient-Centered Medical Homes.
What is a patient-centered medical home?
A patient-centered medical home is a system of care in which a team of health professionals works together with you, the patient – and where appropriate your family – to provide you with the best possible health outcomes. Your primary care provider leads the care team working
together with you as the center.
How do patient-centered medical homes benefit the patient?
In a medical home, your care team:
- Is available when you need us. We will tell you when our office hours are and how to get clinical advice 24/7, during and after office hours.
- Strives to know you and your health history so we can suggest the best treatment options.
- Will focus on preventive care to keep you as healthy as possible.
- Makes sure that you understand your condition(s) and how to best take care of yourself.
- Helps you coordinate your health care across the healthcare system, making sure that specialists have the information they need to care for you.
- Arranges for mental health services and support to help with conditions such as depression and stress.
- Uses technology to share records to help eliminate duplicate testing.
How do you get the most from your medical home?
Your care team will:
- Get to know you and the aspects of your life which affect your health and well-being. We will update our records with your help each time you seek care.
- Listen to your questions and concerns and treat you as a full partner in your care.
- Communicate with you.
- Clearly explain your health situation and make sure you are aware of all the options for your care.
- Give you time to ask questions and get answers.
- Ask you for feedback about your patient experience and how we can better serve your healthcare needs.
- Provide you with the information you need to obtain care and advice during office hours and when the office is closed.
- Provide access to evidence-based care and self-management support.
- Provide treatment and recommend preventive services based on evidence-based guidelines for care facilitated by electronic medical records.
- Help you set and meet goals for your care.
- Educate you about your condition and ways to stay healthy. Gives you details about hospital-based classes and community services.
What can you do?
- Be in charge of your health.
- Know that you are a full partner in your care.
- Learn about your health situation and what you can do to stay as healthy as possible.
- Understand your financial obligations related to your health.
- Participate in your care.
- Follow the plan that you and your medical team have agreed is the best for your health.
- Help us to identify any barriers you may have in following your treatment plan.
- Take medications as prescribed or let us know why you are unable to do so.
- Keep scheduled appointments or reschedule them if a conflict arises.
- Communicate with your care team.
- Ask questions.
- Bring your list of medications, herbal supplements and vitamins to your appointment.
- Tell us if there is any change in your health or well-being since your last visit.
- Tell your medical team if you get care from other health professionals (including any hospitalizations)