Star Catcher – Let Us Know Who Shines

“Star Catcher” is our program that allows you, our customers, to acknowledge an Associate for stellar service and care. It’s an opportunity for patients, residents and family members to recognize Associates who demonstrate UR Medicine Thompson Health’s CARES values. 

Note: An Associate is anyone employed by Thompson Heath.


  • Commitment
  • Action
  • Respect
  • Excellence
  • Service


Simply fill in the form below to recognize an Associate. Not only do the Associates involved learn of the comments, but their manager does, too. Who doesn't appreciate hearing when they've made a meaningful difference in someone's care? If you prefer cards are also available throughout the health system. You can fill them out while you are here and either mail them back or drop them in our designated collections boxes.

As an organization, Thompson is focused on customer satisfaction. Please let us know what we’re doing right so that we can continue to learn and grow from those experiences, and use them as best practices throughout our health system. We care about you. We care about your feedback. And we thank you for putting a spotlight on those who shine.

Thank you for recognizing the excellence we provide.


Have you or a loved one received excellent care? Please let us know who are shines