Here's what to know when visiting with loved ones. Keeping everyone safe is our # 1 Priority!
 

Office and Outpatient Visitation Restrictions

Visiting Hours for F.F. Thompson Hospital

• Visiting hours are between 8 a.m. and 8 p.m. daily

Visitation for Patients Admitted to the Hospital

• At any given time, 2 visitors may be at a patient's bedside. For the duration of the stay, there may be 4 visitors in total (as identified by the patient). These 4 visitors may also leave and come back on the same day. Please note there are exceptions for admitted patients who are still boarding in the Emergency Department, as well as OB patients. Refer to the Emergency Department and OB Patients bullets in the Exceptions section below for guidance.
• All visitors must be 18 years old or older.
• Individuals who are sick or suspected of having COVID, or those who have had a positive exposure in the past 10 days, may not visit.
• Please note, any aggressive or disruptive behavior by anyone toward associates will not be tolerated. Visitors demonstrating bad behavior as deemed by hospital associates will be asked to leave for the remainder of the patient's stay at the hospital.

Exceptions

• Patients with COVID or awaiting a COVID test result: No visitors.
• Inpatient Pediatric Patients: Two designated individuals during visiting hours. For overnight guidelines or COVID-positive patients, ask the unit staff. 
• OB Patients: While in active labor, OB patients are allowed one visitor and one support person at the bedside. After delivery, OB patients may have three visitors as well as one support person – as identified by the patient  – with two of these four people at the patient's bedside at any given time. OB patients that are COVID-positive or awaiting test results are allowed only one support person.
• Surgery and Ambulatory Procedure Guidelines: One visitor may accompany patient. Support person is permitted to stay in the waiting room until patient is discharged. 
• Emergency Department Patients: 
  • One visitor at a time is permitted to be with the patient. However, the visitor does not have to be the same person; other designated individuals can visit with the patient throughout the duration of the stay, one at a time. If waiting room is too busy, visitors may be asked to leave.
  • If the patient is admitted into the hospital, but still in the ED waiting for a bed, hospital visitation and exception guidelines will be followed.
  • Pediatric patients may have two parents/guardians present.
  • Please note, any aggressive or disruptive behavior by anyone toward associates will not be tolerated. Visitors demonstrating bad behavior as deemed by hospital associates will be asked to leave for the remainder of the patient's stay at the hospital.

• End-of-Life Patients: Two visitors at a time are permitted to be with the patient. However, the visitors do not have to be the same people; other designated individuals can visit with the patient throughout the duration of the stay, two at a time. Younger visitors are permitted; ask the unit staff. 

Hospital Visitors Guidelines: 

• You will be screened for symptoms upon entering the hospital.
• After screening, you will receive a one-day visitor pass for inpatient hospital visits.
  • Report directly to the nurse's station in the unit before proceeding to patient's room.
• A hospital-issued mask (we will provide) must be worn at all times including when you are in the patient's room. Visitors who fail to comply will be asked to leave the premises.
• Wear your mask correctly - nose and mouth must be covered. 
• Individuals who are sick or suspected of having COVID may not visit. You will be screened for symptoms upon arrival to the hospital.
• Wash your hands often:
  • Wash with soap for at least 20 seconds
  • Use sanitizer – ask for some if none is available to you.
  • Physicial distance – stay six feet apart from other people.
• Stay in your patient’s room: no walking in the halls unless necessary. If you smoke, please bring nicotine replacement.
• When you leave the hospital, wash your hands after visiting.

For questions, call (585) 396-6663 from 8 am - 8 pm

All hospital visitors are required to present their driver’s license at check-in. For those without a license, another form of photo ID will be accepted. The ID will be scanned to record name and address only, and visitor badges will be handed out along with COVID visitation guidance:

• Visitors must first check in with the floor’s Nursing station before proceeding to the patient’s room
• Visitors must wear a mask at all times, even in the patient’s room
• Once arriving at the patient’s room, visitors must remain in the room – no wandering

This additional information is being collected at the mandate of New York State’s Department of Health for contact tracing purposes. You may be asked additional questions at check-in when arriving for a visit, depending on current COVID restrictions and any changes to contact tracing requirements. At this time, the need for photo ID is only required for inpatient hospital visitation. 

Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email icp@health.ny.gov, covidadultcareinfo@health.ny.gov, or covidnursinghomeinfo@health.ny.gov.