Here's what to know when visiting with loved ones. Keeping everyone safe is our Number 1 Priority!
 

Office and Outpatient Visitation Restrictions

Visitation for Patients Admitted to the Hospital

• At any given time, 2 visitors may be at a patient's bedside. For the duration of the stay, there may be 4 visitors in total (as identified by the patient). These 4 visitors may also leave and come back on the same day. OB patients may have 3 visitors as well as 1 support person, with 2 of these 4 people at the patient's bedside at any given time.  Please note the exception is for admitted patients who are still boarding in the Emergency Department. Refer to the Emergency Department Patients section below for guidance.
• All visitors must be 18 years old or older.
• Individuals who are sick or suspected of having COVID, or those who have had a positive exposure in the past 10 days, may not visit.

Visiting Hours

• Visiting hours are between 8 a.m. and 8 p.m. daily

Exceptions

• Patients with COVID or awaiting a COVID test result: No visitors.
• Pediatric Patients: Two designated individuals during visiting hours, 8 a.m. to 6 p.m. For overnight guidelines or COVID-positive patients, ask the unit staff. 
• OB Patients in Labor: OB patients that are COVID-positive or awaiting test results are allowed only 1 support person.

Surgery and Ambulatory Procedure Guidelines

• 1 visitor may accompany patient. Support person is permitted to stay in the waiting room until patient is discharged. 

Emergency Department Patients

• Only 1 visitor allowed throughout ED visit. This includes those patients who are admitted to the hospital but are awaiting placement into an inpatient room.
• Pediatric patients may have 2 parents/guardians present.

Hospital Visitors Guidelines: 

• A hospital-issued mask (we will provide) must be worn at all times including when you are in the patient's room. Non-compliant visitors will be asked to leave the premises.
• Wear your mask correctly - nose and mouth must be covered. 
• Individuals who are sick or suspected of having COVID may not visit. You will be screened for symptoms upon arrival to the hospital.
• Wash your hands often:
  • Wash with soap for at least 20 seconds
  • Use sanitizer – ask for some if none is available to you.
• After screening, you will receive a one-day visitor pass for inpatient hospital visits.
  • Report directly to the nurse's station in the unit before proceeding to patient's room.
• Social distance: stay six feet apart from other people.
• Stay in your patient’s room: no walking in the halls unless necessary. If you smoke, please bring nicotine replacement.
• When you leave the hospital, wash your hands after visiting.

For questions, call (585) 396-6663 from 8 am - 6 pm

All hospital visitors are required to present their driver’s license at check-in. For those without a license, another form of photo ID will be accepted. The ID will be scanned to record name and address only, and visitor badges will be handed out along with COVID visitation guidance:

• Visitors must first check in with the floor’s Nursing station before proceeding to the patient’s room
• Visitors must wear a mask at all times, even in the patient’s room
• Once arriving at the patient’s room, visitors must remain in the room – no wandering

This additional information is being collected at the mandate of New York State’s Department of Health for contact tracing purposes. You may be asked additional questions at check-in when arriving for a visit, depending on current COVID restrictions and any changes to contact tracing requirements. At this time, the need for photo ID is only required for inpatient hospital visitation. 

Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email icp@health.ny.gov, covidadultcareinfo@health.ny.gov, or covidnursinghomeinfo@health.ny.gov.