Visitor Information

Patient visitors are welcome at Thompson Health. We believe that the support of family and friends is vital a patient's return to optimal health. Yet, because rest is also important, we suggest that patients have no more than two visitors at a time.

Visitors should call Patient Information at (585) 396-6663 to find out whether there are any restrictions on visitors. Please refrain from visiting if you are ill or feel you may become ill. Because children tend to pick up and carry infection more readily than adults, children under the age of 14 are not encouraged to visit patient floors. However, exceptions are made in some circumstances. We ask that visitors may not bring food to patients unless they have cleared it with a physician or nurse.

Patients may designate the visitor(s) of their choice. Visitors to the Birthing Center, Observation and Intensive Care units need to check with the nursing staff about limitations.

We encourage you to designate one spokesperson to call to inquire about your loved one. We also ask that calls be avoided between 7 am - 8 am and 3 pm - 4 pm so that information can be communicated by the appropriate staff member after shift change.

Visiting Hours
Visiting hours for medical/surgical units are 11 a.m. to 8:30 p.m. All other units have different hours. Please check with the nursing staff on those units about specific visitor limitations and visiting hours.

For patients in semi-private rooms, caregivers may not spend the night as it is disruptive to the care and privacy of the other patient. For those in private rooms, caregivers may be allowed to stay at the discretion of the nursing staff.

Waiting Areas
The hospital main lobby and M.M. Ewing Continuing Care Center main lobby both are furnished with fireplaces and an abundance of comfortable seating. Waiting rooms furnished with TVs are available in all patient care areas.  In addition, our Emergency Department offers a child’s play room, with toys and games for the little ones. You may also enjoy a 50-gallon aquarium, viewable from both sides, located in the Diagnostic Imaging waiting area.

Patient Lounge
Each medical/surgical unit also has a patient lounge. This room has a television and can accommodate multiple individuals, so patients who are ambulatory may go there. The lounge may be a temporary destination for patients who are taking short walks in our hallways or when visitor activity in a semi-private room is disruptive to the other patient.

Free parking is available for patients and visitors in designated parking lots at all entrances of the facility.
Patients needing emergency care can be dropped off and picked up using the driveway in front of the Emergency Department. The main entrance driveway is for patients being dropped off and patients being discharged only. Please do not leave your car unattended in any of the driveways.

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