Thompson Health > About Us > Awards and Recognitions
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In 1904, local philanthropist Mark Clark Thompson founded F.F. Thompson Hospital to bring excellent health care to this community. Thompson’s mission remains the same today – more than 100 years later – to continuously improve the health of the residents and communities of the Finger Lakes and surrounding region. This is our mission, our legacy and the guiding force that shapes our future.
 

For you, the reward is the high quality, exceptional care you receive. Recognized for its high standard of care, UR Medicine Thompson Health has been awarded numerous recognitions and certifications. Some of these are listed below.

 

 

 

National Quality Designations
MAGNET
Magnet®-Designation – F.F. Thompson Hospital
American Nurses Credentialing Center (ANCC)
The Magnet Recognition Program® recognizes health care organizations that demonstrate excellence in nursing practice and adherence to national standards for the organization and delivery of nursing services. It is the highest level of recognition the American Nurses Credentialing Center (ANCC) affords to organized nursing services in the national and international health care communities.
Joint Commission Hip
Certificate of Distinction in Management of Joint Replacement – Hip
The Joint Commission
The Joint Commission evaluates compliance with national disease-specific care standards as well as with specific requirements related to hip replacements. Clinical practice guidelines and performance measures also are assessed. The Disease-Specific Care Certification evaluates clinical programs across the continuum of care and addresses three core areas:
  • Compliance with consensus-based national standards;
  • Effective use of evidence-based clinical practice guidelines to manage and optimize care; and
  • An organized approach to performance measurement and improvement activities.
The Joint Commission
Certificate of Distinction in Management of Joint Replacement – Knee
The Joint Commission
The Joint Commission evaluates compliance with national disease-specific care standards as well as with specific requirements related to knee replacements. Clinical practice guidelines and performance measures also are assessed. The Disease-Specific Care Certification evaluates clinical programs across the continuum of care and addresses three core areas:
  • Compliance with consensus-based national standards;
  • Effective use of evidence-based clinical practice guidelines to manage and optimize care; and
  • An organized approach to performance measurement and improvement activities.
The Joint Commission
Advanced Perinatal Certification
The Joint Commission
Perinatal Care Certification focuses on achieving integrated, coordinated, patient-centered care for clinically uncomplicated pregnancies and births. The certification program uses standards, guidelines, and The Joint Commission’s perinatal care core performance measures for managing and monitoring aspects of perinatal care that are critical to improving and maintaining the health of newborns and their mothers.
The Joint Commission
Orthopedic Rehabilitation
The Joint Commission
The Joint Commission evaluates compliance with national disease-specific care standards and orthopedic-specific requirements, clinical practice guidelines and performance measures.
The Joint Commission
Advanced and Standard Certification for COPD
The Joint Commission
The Joint Commission’s COPD certification program was developed through a partnership with the American Lung Association and recognizes organizations making exceptional efforts to meet the specialized needs of COPD patients and ensure better outcomes for them.
Thompson has four advanced COPD certifications – for four of it's primary care locations – and a standard certification for the hospital.
Hernia Surgery Center of Excellence
Hernia Surgery Center of Excellence
Surgical Review Corporation (SRC)
SRC administers Center of Excellence (COE) programs throughout the world recognizing surgeons and healthcare facilities that provide safe, high-quality surgical care. These programs were developed with professional surgical societies, medical associations or key opinion leaders from their specialties. The COE program promotes universal care quality.

Robotic Seal of Excellence

Robotic Surgery Center of Excellence
Surgical Review Corporation (SRC)
SRC administers Center of Excellence (COE) programs throughout the world recognizing surgeons and healthcare facilities that provide safe, high-quality surgical care. These programs were developed with professional surgical societies, medical associations or key opinion leaders from their specialties. The COE program promotes universal care quality.
Additional Quality Recognitions/Certifications/Awards
Patient Centered Medical Home
 
Patient-Center Medical Home

The following F.F. Thompson Hospital’s primary care practices are certified Level 3 Patient-Centered Medical Homes, or PCMH: Canandaigua Family Practice, Farmington Family Medicine, Finger Lakes Family Care, Honeoye Family Practice, Lima Family Practice, Macedon Family Pactice, Midlakes Medical Care, Shortsville Family Practice, Victor Family Practice. Canandaigua Medical Group Internal Medicine and Pediatrics are going through the process for certification.
NCQA

The patient-centered medical home is a model of care that puts patients at the forefront of care. PCMHs build better relationships between patients and their clinical care teams. Research shows that PCMHs improve quality and the patient experience, and increase staff satisfaction—while reducing health care costs. Practices that earn recognition have made a commitment to continuous quality improvement and a patient-centered approach to care.  
Get With the GuidelinesSM Gold Plus for Stroke 
Get With the GuidelinesSM Gold Plus for Stroke
American Heart/American Stroke Association
 
  The American Heart Association and American Stroke Association recognizes F.F. Thompson Hospital for achieving 85% or higher adherence to all Get With The Guidelines® Stroke Performance Achievement indicators for consecutive 12 month intervals and 75% or higher compliance on at least 5 of the Get With The Guidelines Stroke Quality Measures to improve quality of patient care and outcomes. 
Designated Stroke Center New York State Department of Health
Designated Stroke Center
New York State Department of Health (DOH)     
The New York State DOH has developed criteria for hospitals to be named a New York State designated primary stroke center. Thompson Hospital has met stringent requirements including:
  • The establishment of a qualified acute stroke team available to respond 24 hours a day, seven days a week 
  • Round-the-clock capacity to perform CT scans with qualified physician interpretations 
  • Round-the-clock laboratory services 
  • A protocol where patients are seen by a physician within 15 minutes of arriving in the emergency room, have imaging within 25 minutes of arrival, and interpretation within 45 minutes of arrival 
  • The ability to provide neurosurgical procedures and evaluation quickly if deemed necessary 
  • A unit setting designated for the care of stroke patients beyond the acute treatment period 
  • An experienced staff that undergoes regular continuing medical education 
  • A quality assurance committee that meets regularly 
  • Progress reports about specific benchmarks, quality improvement goals that are incorporated into the hospital's quality assurance process
BlueDistinction Center+ for Maternity Care
BlueDistinction Center+ for Maternity Care
Excellus BlueCross/BlueShield
Blue Distinction Centers are nationally designated hospitals that show expertise in delivering improved patient safety and better health outcomes, based on objective measures that were developed with input from the medical community. The Blue Distinction Centers+ for Maternity Care program evaluates hospitals on access and quality measures for vaginal and cesarean delivery. To receive a Blue Distinction Centers+ for Maternity Care designation, a hospital must also demonstrate cost-efficiency.
BlueDistinction Center+ for Maternity Care
Blue Distinction Center+ for Knee and Hip Replacement
Excellus BlueCross/BlueShield
Excellus BlueCross BlueShield selected F.F. Thompson Hospital as a Blue Distinction Center+ for Knee and Hip Replacement, part of the Blue Distinction Specialty Care program. Blue Distinction Centers are nationally designated healthcare facilities shown to deliver improved patient safety and better health outcomes, based on objective measures developed by Blue Cross and Blue Shield companies with input from the medical community. Hospitals designated as Blue Distinction Centers+ for Knee and Hip Replacement demonstrate expertise in total knee and total hip replacement surgeries, resulting in fewer patient complications and hospital readmissions. Designated hospitals must also maintain national accreditation. In addition to meeting these quality thresholds, hospitals designated as Blue Distinction Centers+ are on average 20 percent more cost-efficient in an episode of care compared to other hospitals. Quality is key: only those facilities that first meet nationally established, objective quality measures will be considered for designation as a Blue Distinction Center+.
 
LGBTQ Healthcare Equality Leader Healthcare Equality Index 
LGBTQ Healthcare Equality Leader
Healthcare Equality Index (HEI)
UR Medicine’s F.F. Thompson Hospital is recognized as a Leader in LGBTQ Healthcare Equality by the Human Rights Campaign Foundation
 
U.S News & World Report High Performing Hospital - COPD 
U.S. News & World Report High Performing Hospital - Heart Failure
High Performing Hospital
U.S. News & World Report
When U.S. News & World Report released its hospital ratings and rankings in 2019, F.F. Thompson Hospital received the highest possible rating with regard to two health conditions and is listed as a “High Performing Hospital” for both heart failure and chronic obstructive pulmonary disease (COPD). For the 2019-20 ratings and rankings, more than 4,500 medical centers were evaluated nationwide. Methodologies in most areas of care were based largely on objective measures such as risk-adjusted survival and discharge-to-home rates, volume, and quality of nursing, among other care-related indicators.

 

 
The American College of Emergency Physicians - Geriatric Emergency Department Accreditation  
Geriatric Emergency Department Accreditation
The American College of Emergency Physicians

The Emergency Department at F.F. Thompson Hospital recently holds Geriatric Emergency Department Accreditation (GEDA) from the American College of Emergency Physicians (ACEP) in recognition of excellence in care for older patients.

According to ACEP, the organization partnered in 2014 with the Society for Academic Emergency Medicine, Emergency Nurses Association, and American Geriatrics Society to develop and release geriatric ED guidelines. They recommended measures ranging from adding geriatric-friendly equipment, to specialized staff, to more routine screening for delirium, dementia, and fall risk, among other vulnerabilities.

The voluntary GEDA program provides specific criteria and goals for emergency clinicians and administrators to target. The accreditation process provides more than two dozen best practices for geriatric care. A Level 3 accreditation – which Thompson holds – requires  many of these best practices, along with providing interdisciplinary geriatric education and having geriatric-appropriate equipment and supplies available.

 

 
Nurses Improving Care for Healthsystem Elders (NICHE) 
Nurses Improving Care for Healthsystem Elders (NICHE)
The Hartford Institute for Geriatric Nursing

 

F.F. Thompson Hospital has designation from the Hartford Institute for Geriatric Nursing at the New York University College of Nursing as a NICHE site, representing the hospital’s resolve to continue providing and improving patient-centered care for older adults. NICHE (Nurses Improving Care for Healthsystem Elders) is a national designation that provides Thompson’s nurses with access to an array of courses, webinars and discussion boards.

 

Through participation in the program, a hospital is better equipped to offer evidence-based, interdisciplinary approaches that promote cooperation and coordination, ensuring care is comprehensive, continuous and effective for older adults. Combined with enhanced training in geriatric care, these approaches lead to greater satisfaction among patients, who receive individualized care plans based on keen understandings of their unique “stories” and needs.

 

 
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Eli Pick Facility Leadership Award
The American College of Healthcare Administrators
In 2019, UR Medicine Thompson Health’s skilled-nursing facility, the M.M. Ewing Continuing Care Center, received the Eli Pick Facility Leadership Award from the American College of Health Care Administrators (ACHCA).

 

Recipients of the Pick award are identified using publicly-collected data from the Centers for Medicare & Medicaid Services (CMS), with the data evaluated by an independent, third party. There are a number of eligibility requirements, including a variety of quality measures. According to the ACHCA, the award “is a distinction of significance.” Only 7 percent of skilled-nursing facilities nationwide qualify.