PLEASE NOTE: Due to unusually high patient volume and necessary patient capacity limits, Urgent Care Center hours are subject to change in order to maintain the safest possible environment for our patients and staff. Closing hours may vary depending on clinical capacity and wait time. We apologize for any inconvenience this may cause.

F.F. Thompson Hospital Urgent Care

 Part of F.F. Thompson Hospital 

Thompson Hospital's Urgent Care provides the care you need to quickly diagnose and treat non-life-threatening illnesses and injuries. 

The goal of our providers -- doctors, nurse practitioners and physician assistants -- is to get you treated promptly and courteously so you can get back to enjoying your life.

  • On-site x-ray (see hours for each location below)
  • COVID-19 testing 
  • Virtual care/Telehealth

Use our at-a-glance comparison to help you decide which type of care is needed for your condition: Urgent or Emergency Care

  • We treat the whole person, not just the symptoms, by maintaining contact with your doctor or medical history when necessary.
  • We connect you to the rest of UR Medicine system for follow-up care.
  • If your condition warrants a transfer to Thompson's emergency room after visiting one of our Urgent Care Centers, there is no urgent care charge.
  • F.F. Thompson Hospital has been providing you local, trusted urgent care for 30 years. 

COVID-19 Testing

  • COVID-19 Rapid Test for those without symptoms or known contact. Results in 15 minutes while you wait
  • COVID-19 PCR Test for patients with symptoms or exposures to COVID-positive. Results in 24-48 hrs.

Thompson Health Urgent Care Centers offers coronavirus testing for all patients. If you have symptoms of COVID-19 call your health care provider BEFORE visiting your provider's office, Urgent Care, or the Emergency Room. If you don’t have a primary care physician please call the UR Medicine COVID-19 support line at 1-888-928-0011 for advice.

COVID-19 Testing FAQs

Who is eligible for COVID-19 testing at Thompson’s Urgent Care Centers?
Testing for COVID-19 is available as follows:

  • For people with no symptoms and no known exposure to COVID-19, a rapid antigen test is available. In some instances, a person may elect to have a nasal swab PCR test if travel or attending a public event requires the PCR testing. If the antigen test is positive, the patient may request a confirmatory nasopharyngeal PCR, which carries additional cost.
  • For people with no symptoms but who have had a known exposure to a COVID-19 patient, a nasopharyngeal swab PCR will be administered. The best time to check for the virus with a known exposure is on day 5 after the exposure. Testing too soon to the exposure may miss the viral infection.
  • For those with symptoms of COVID-19, a nasopharyngeal swab PCR will be administered. Symptomatic patients need to quarantine until results are received.
  • For the most up-to-date information on quarantine and isolation: CDC coronavirus web site.

What is a COVID-19 rapid antigen test and how does it differ from a PCR test?
The COVID-19 rapid antigen test indicates if a patient currently has the virus using a nasal swab. Patients will be asked to remain at urgent care for 15 minutes, at which time they will be notified of a negative or positive result.

The COVID-19 PCR test directly screens for the virus using a specimen collected via either a nasopharyngeal swab or a nasal swab. Results from these tests typically are received within 24 hours and will confirm with higher accuracy if a patient currently has the virus.

How long does it take to get results from a COVID-19 test?
The COVID-19 rapid antigen test offers results in 15 minutes while you wait at the center.

The COVID-19 PCR test result time varies based on the demand for testing but typically results are received within 24 hours. The quickest way to receive your test results are to sign up for MyChart.

How much does a COVID-19 rapid antigen test cost?
Since the rapid test is not covered by insurance for asymptomatic, no-exposure patients, it is a self-pay service. The cost is $75 for the rapid antigen test. This is the full price for the antigen test visit. If, based on results or other symptoms, you require further testing, then additional costs may be incurred.

For either version of the PCR test, sometimes insurance can be billed. It is always best to check with your insurance carrier for your specific coverage.

Urgent vs. Emergency - learn the difference

 

Certified Urgent Care (CUC)

COVID Exposure? What should I do?

Do you have questions about COVID-19 exposure? This may help: COVID-19 Exposure? Q&A: What do I do?

Canandaigua Urgent Care

 Part of F.F. Thompson Hospital 

699 South Main Street
Canandaigua New York 14424
(585) 978-8240

Hours:
Monday - Friday: 8 am - 8 pm
Saturday - Sunday: 9 am - 5 pm


On-site Digital X-ray

 Part of F.F. Thompson Hospital 

Available to all patients on a walk-in basis.

CANANDAIGUA location hours:
Monday - Friday: 8am - 8pm
Saturday - Sunday: 9am - 5pm

Farmington Urgent Care

 Part of F.F. Thompson Hospital 

Thompson Medical Center
1160 Corporate Drive
Farmington, New York 14425
(585) 924-1510

Hours:
Monday - Friday: 11 am - 7 pm
Saturday - Sunday: 9 am - 4 pm


On-site Digital X-ray

 Part of F.F. Thompson Hospital 

At this time, x-ray hours are limited at this location.
 

Newark Urgent Care

Newark Urgent Care
 Part of F.F. Thompson Hospital 

Newark Plaza
800 West Miller Street, Unit 11
Newark, New York 14513
315-226-8900

Hours:
Monday - Friday: 8 am - 8 pm
Saturday - Sunday: 9 am - 5 pm


On-site Digital X-ray

 Part of F.F. Thompson Hospital 

Available to all patients on a walk-in basis.

NEWARK location hours:
Monday - Friday: 8am - 8pm
Saturday - Sunday: 9am - 5pm


On-site Lab Draw Station.

 Part of Strong Memorial Hospital 

Lab services are open to all regardless of your physician or hospital affiliation.

Newark Urgent Care lab draw station is operated by UR Medicine Labs. Lab hours are available here.