COVID-19 is changing almost everything around us, but it hasn’t changed your need for safe care. UR Medicine is redesigning all of our operations with your safety as our top priority. That’s why you’ll see frequent cleaning of all surfaces, face masks on everyone in our facilities, strict social distancing policies and other steps to keep you safe. You can read more about UR Medicine’s redesign efforts at redesigned.urmc.edu.
What to expect during your visit
To keep our patients safe and minimize the number of people in the waiting room, we are utilizing a new touch free electronic sign in sheet and screening process. After signing in, you will be directed to wait in your car or an alternate location.
Please follow these steps:
Proceed to the Canandaigua Medical Group entrance and use your camera phone to take a picture of the QR code on the Lab Draw Station sign at the entrance (or once in the parking lot, click here to start the check-in process).
When prompted, enter your contact information and answer the screening questions. This will reserve your place in line while you wait.
When we are ready to see you, you will receive a phone call and additional instructions.
What if I don’t have a cell phone?
Please proceed to the building entrance for screening.
What if people walk in after I arrive? Will I be skipped?
All patients will be seen in chronological order regardless of when they arrive. Please note that not everyone is able to wait in a car, so you may see others walk in. The screener will ensure that everyone has a safe place to wait to be seen.
How long will I need to wait in my car?
Wait times vary, but you will receive an estimated wait time when you scan the code. You will be notified as soon as it’s your turn to come in.
Can I leave and come back?
If you leave, you will lose your place in line if you’re unable to come inside after being called. If you need assistance, you may ask your screener for help.
Both lab draw stations are a part of F.F. Thompson Hospital
Thompson Health's laboratory draw station make procedures, blood draws and specimen collection convenient for patients.
Lab orders are welcome from any physician, any hospital, on any type of order form. You do not need to be a patient of Thompson Health to use these draw stations. All samples are sent to the state-of-the-art laboratory at F.F. Thompson Hospital for analysis and then results are sent to your physician, wherever they are located.
F.F. Thompson Hospital (open to everyone)
350 Parrish St., Canandaigua
Mon-Fri: 7 am - 5:30 pm
Sat: 7 am - 11:30 am
Canandaigua Medical Group (open to everyone)
For your appointment, you will need to bring your lab order signed by your physician or provider. Call the F.F. Thompson Hospital Lab Client Services Manager at (585) 396-6540 with any questions or concerns.
Lab orders welcome from ALL healthcare providers, on any type of order form.
You do not need to be a patient of Thompson Health to use these draw stations.
Other Thompson lab draw stations are now operated by UR Medicine Labs. All UR Medicine Lab locations are available here.