A video message to our community

Thompson Updates

April 13, 2020

UR Medicine Hospitals Visitor Restrictions

Statement for our community

March 13, 2020
Letter to our community from CEO Michael Stapleton.

March 6, 2020
Letter to our Patients

MM Ewing Continuing Care Interim Visitation Policy

Effective immediately (7/17/2020), M.M. Ewing Continuing Care Center is scheduling limited visitation.

Resident family will be contacted over the next several weeks to schedule a designated visitation session per New York State Department of Health Skilled Nursing Home Visitation guidelines (7/10/2020).

The safety of our residents, visitors and staff remains a top priority. We are asking that all visitors review the documents below, prior to their scheduled visit of MMECCC residents.

End of life visitations will continue to be limited to one visitor.  The MMECCC procedure continues to follow the New York State Department of Health: Health Advisory from 3/13/2020.  We ask that all end of life visitors review these documents.

MMECCC Interim Visitation Policy Pursuant to 07/10/2020 DOH Guidance and CMS Guidance  (7/16/2020)

Visitor Fact Sheet (7/29/2020)

COVID-19 Visitor/Associate Screening Questionnaire (7/1/2020)


Ferris Hills & Clark Meadows Visitor Restrictions

Visitation Restriction
No visitors for Ferris Hills Until Further Notice

Clark Meadows visitation update letter, July 16, 2020



Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email icp@health.ny.govcovidadultcareinfo@health.ny.gov, or covidnursinghomeinfo@health.ny.gov.



Supplies of personal protective equipment (PPE), including gloves, masks and gowns, are being closely monitored. Critical diagnostic and medical equipment is also being monitored. Shortages are expected and conservation measures that respects patient and staff safety have been put in place across the health system.

Response Team

Thompson Health has brought together a multidisciplinary team to monitor, plan and prepare. We follow all guidance set forth by the NYS Department of Health and CDC and will continue to do so. We will adjust our response accordingly as the situation changes.

Medical Center Staff

The health and safety of our staff is vital to the health and safety of our community. Staff are trained in prevention measures when treating patients who have potentially infectious conditions. Thompson Health also actively promotes hand hygiene for hospital staff.


Thompson Hospital, MM Ewing Continuing Care Center, Ferris Hills and Clark Meadows have NO VISITORS ALLOWED in effect until further notice.

What is the Coronavirus Disease?

Coronavirus Disease 2019 (COVID-19) is a new infectious disease not previously found in humans before the outbreak began in Wuhan, China, in December 2019. There are several coronaviruses known to cause upper respiratory infections, from the common cold  to more severe disease such as SARS and MERS.


COVID-19 symptoms may appear in 2-14 days after exposure to the virus. The most common symptoms are fever, cough and shortness of breath. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. Reported illnesses have ranged from mild symptoms to severe illness.

How does it spread?

The virus spreads from person to person by small droplets in the air when an infected person coughs or sneezes. It can also spread on surfaces, although this is considered less common. 


While COVID-19 is grabbing the headlines, seasonal influenza remains a very real threat.

In order to protect yourself and others from the spread of all respiratory viruses currently circulating, please continue the following actions:

  • Be vigilant about proper hand hygiene.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with those who are sick.
  • Stay home if you are sick.
  • Cover your cough.
  • Clean and disinfect frequently-touched surfaces.

Coronavirus Disease (COVID-19)

Thompson Health has taken a number of steps in response to growing concerns about novel coronavirus disease (COVID-19). 

If you have COVID-19 symptoms (fever, difficulty breathing, dry cough), stay home and call your primary care office. They will determine if you require clinical evaluation. Don’t have a primary care provider? Call the UR Medicine COVID-19 support line at 1-888-928-0011.

If you are feeling severely ill, and in particular, are having trouble breathing, do not delay seeking medical care. Call 911 and advise them if you have risks for having the COVID-19.