COVID-19 Exposure. What should I do?

Do you have questions about COVID-19 exposure? This may help: COVID-19 Exposure? Q&A: What do I do?

COVID-19 Related Testing Costs


Think you may be infected?

If you have a fever, cough, or new shortness of breath and are concerned about COVID-19,
follow these steps from the CDC  to help prevent your infection from spreading to people in your home and community.

BEFORE visiting your provider's office, Urgent Care, or the Emergency Room,
CALL your health care provider,

or the UR Medicine COVID-19 support line at 1-888-928-0011 for advice.



Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email, or

Keeping you safe

Daily COVID-19 Screenings

Daily COVID-19 Screenings

Every associate, patient and visitor is screened for COVID symptoms to ensure they are healthy and symptom-free.
Sanitizing High-Contact Areas

Sanitizing High-Contact Areas

We clean and sanitize all patient care and high-touch areas using sanitizer that has been validated as effective against COVID-19.
Personal Protective Equipment

Personal Protective Equipment

All associates, patients, and visitors are donning protective masks. Associates wear additional protective equipment as required.


State of the Art Air Purification

State of the Art Air Purification

Our offices have air purification systems to eliminate airborne pollutants, mold, bacteria, and viruses.


All associates are regularly washing their hands with soap and water, complemented with hand sanitizer.
Social distancing

Social Distancing

We have restricted waiting room access, spread out our appointments, and added office signage to aid in social distancing.


What is the Coronavirus Disease?

Coronavirus Disease 2019 (COVID-19) is a new infectious disease not previously found in humans before the outbreak began in Wuhan, China, in December 2019. There are several coronaviruses known to cause upper respiratory infections, from the common cold  to more severe disease such as SARS and MERS.


COVID-19 symptoms may appear in 2-14 days after exposure to the virus. The virus may cause respiratory symptoms such as:

  • Coughing
  • High Fever
  • Breathing Problems
  • Shortness of breath
  • Chills
  • Muscle pain
  • Sore throat
  • New loss of taste or smell


How does it spread?

The virus spreads from person to person by small droplets in the air when an infected person coughs or sneezes. It can also spread on surfaces, although this is considered less common. 


While COVID-19 is grabbing the headlines, seasonal influenza remains a very real threat.

In order to protect yourself and others from the spread of all respiratory viruses currently circulating, please continue the following actions:

  • Be vigilant about proper hand hygiene.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with those who are sick.
  • Stay home if you are sick.
  • Cover your cough.
  • Clean and disinfect frequently-touched surfaces.

Coronavirus (COVID-19): Resources and Updates  View Latest Updates from URMC




Supplies of personal protective equipment (PPE), including gloves, masks and gowns, are closely monitored. Critical diagnostic and medical equipment is also monitored. Shortages are expected and conservation measures that respects patient and staff safety have been put in place across the health system.

Response Team

Thompson Health has brought together a multidisciplinary team to monitor, plan and prepare. We follow all guidance set forth by the NYS Department of Health and CDC and will continue to do so. We will adjust our response accordingly as the situation changes.

Medical Center Staff

The health and safety of our staff is vital to the health and safety of our community. Staff are trained in prevention measures when treating patients who have potentially infectious conditions. Thompson Health also actively promotes hand hygiene for hospital staff.

CDC Updates

image of Coronavirus Disease 2019 (COVID-19)