Coronavirus (COVID-19)

Coronavirus (COVID-19): Resources and Updates  View Latest Updates from URMC



Think you may be infected?

If you have a fever, cough, or new shortness of breath and are concerned about COVID-19,
follow these steps from the CDC  to help prevent your infection from spreading to people in your home and community.

BEFORE visiting your provider's office, Urgent Care, or the Emergency Room,
CALL your health care provider,

or the UR Medicine COVID-19 support line at 1-888-928-0011 for advice.


A video message to our community

Communication from CEO Michael F. Stapleton, Jr., FACHE

April 21, 2020

Letter to the Community from Michael Stapleton, Jr., FACHE

April 7, 2020

The Messenger Post: Opinion / Letter to the Editor

This Letter to the Editor, dated April 7, 2020, was written by Michael F. Stapleton, Jr., FACHE, CEO/President of Thompson Health assuring the community of our plans to keep everyone safe.


Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email, or

Hospital Visitor Restrictions Update:

UPDATED October 4, 2020

After working closely with state officials and with UR Medicine, F.F. Thompson Hospital will allow limited visitation of admitted and observation patients between 8 a.m. and 5 p.m. each day, beginning Thursday, June 25.

Under current guidelines, designed to prioritize everyone’s health and safety, the hospital will allow one visitor per day at the bedside of hospitalized patients.

  • This one visitor must be 18 or older.
  • He or she will have their temperature taken in the lobby and must answer a number of questions regarding symptoms.
  • The visitor must wear a mask.
  • The visitor may stay for up to four consecutive hours during established hospital visiting hours (see above).
  • A second visitor may be identified to follow these same guidelines but cannot visit the patient on the same day.

OB patients may only have one visitor at their bedside at a time. A second visitor may be identified, but cannot visit on the same day.

Patients who have COVID, or patients who have symptoms of COVID and are awaiting test results, may not have visitors.

No visitors will be allowed in the Emergency Department or other outpatient areas within the hospital.

In accordance with Department of Health regulations, exceptions will be made only for patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments, including dementia. In these situations, one patient support person will be allowed. Pediatric patients will also be allowed one patient support person.

If the patient is admitted to the hospital, please note that hospitalized patients who have COVID, symptoms of COVID, or are awaiting COVID test results may not have visitors.

Thompson Updates

April 13, 2020

UR Medicine Hospitals Visitor Restrictions

Statement for our community

March 13, 2020
Letter to our community from CEO Michael Stapleton.

March 6, 2020
Letter to our Patients

MM Ewing Continuing Care Interim Visitation Policy

The M.M. Ewing Continuing Care Center is currently allowing limited visitation. Video visits and weekly telephone updates continue as usual.


Residents' families will be contacted to schedule a designated visitation session per New York State Department of Health Skilled Nursing Home Visitation guidelines (7/10/2020) (9/17/2020).

The safety of our residents, visitors and staff remains a top priority. We are asking that all visitors review the documents below, prior to their scheduled visit of MMECCC residents.

With the cooler weather, please remember to drop off warmer clothes/a jacket for your loved ones, as visitation will continue outside until temperatures are below 68 degrees.

UPON ARRIVAL: Park and call (585) 396-6795 to let staff know you have arrived. You will receive further instructions at that time. Please don a mask as soon as you exit your car.

ENTERING THE BUILDING: Only scheduled visitors or approved for end of life visits can enter building. An intercom is now located in the vestibule, connecting you to a receptionist. Any items being left for a loved one should be clearly marked with the resident's name and avenue, and left on the table in our vestibule. Our receptionist will retrieve the items once the vestibule is clear and will disinfect them, to the extent possible, prior to delivery to the resident. 

End of life visitations will continue to be limited to one visitor. The MMECCC procedure continues to follow the New York State Department of Health: Health Advisory from 3/13/2020 up to and through 9/17/2020 Guidance.  We ask that all end of life visitors review these documents.

NYS COVID-19 Reopening Safety Plan (10/19/2020)

MMECCC COVID Visitation Policy (9/21/2020)

Visitor Fact Sheet (9/21/2020)

COVID-19 Visitor/Associate Screening Questionnaire (9/17/2020)


How to Contact Elected Officials

A number of families of M.M. Ewing Continuing Care Center residents have expressed interest in contacting state and federal lawmakers with their concerns regarding guidelines for nursing homes during the COVID-19 response.

As promised by UR Medicine Thompson Health Vice President of Long-Term Care Amy Daly during a teleconference with families on Aug. 13, Thompson is providing the contact information for a number of officials.

CLICK HERE for a PDF with information.

Ferris Hills & Clark Meadows Visitor Restrictions

Visitation Restriction
No visitors for Ferris Hills Until Further Notice

Clark Meadows visitation update letter, July 16, 2020

CDC Updates

image of Coronavirus Disease 2019 (COVID-19)



Supplies of personal protective equipment (PPE), including gloves, masks and gowns, are being closely monitored. Critical diagnostic and medical equipment is also being monitored. Shortages are expected and conservation measures that respects patient and staff safety have been put in place across the health system.

Response Team

Thompson Health has brought together a multidisciplinary team to monitor, plan and prepare. We follow all guidance set forth by the NYS Department of Health and CDC and will continue to do so. We will adjust our response accordingly as the situation changes.

Medical Center Staff

The health and safety of our staff is vital to the health and safety of our community. Staff are trained in prevention measures when treating patients who have potentially infectious conditions. Thompson Health also actively promotes hand hygiene for hospital staff.


Thompson Hospital, MM Ewing Continuing Care Center, Ferris Hills and Clark Meadows have NO VISITORS ALLOWED in effect until further notice.

What is the Coronavirus Disease?

Coronavirus Disease 2019 (COVID-19) is a new infectious disease not previously found in humans before the outbreak began in Wuhan, China, in December 2019. There are several coronaviruses known to cause upper respiratory infections, from the common cold  to more severe disease such as SARS and MERS.


COVID-19 symptoms may appear in 2-14 days after exposure to the virus. The most common symptoms are fever, cough and shortness of breath. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. Reported illnesses have ranged from mild symptoms to severe illness.

How does it spread?

The virus spreads from person to person by small droplets in the air when an infected person coughs or sneezes. It can also spread on surfaces, although this is considered less common. 


While COVID-19 is grabbing the headlines, seasonal influenza remains a very real threat.

In order to protect yourself and others from the spread of all respiratory viruses currently circulating, please continue the following actions:

  • Be vigilant about proper hand hygiene.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with those who are sick.
  • Stay home if you are sick.
  • Cover your cough.
  • Clean and disinfect frequently-touched surfaces.

Coronavirus Disease (COVID-19)

Thompson Health has taken a number of steps in response to growing concerns about novel coronavirus disease (COVID-19). 

If you have COVID-19 symptoms (fever, difficulty breathing, dry cough), stay home and call your primary care office. They will determine if you require clinical evaluation. Don’t have a primary care provider? Call the UR Medicine COVID-19 support line at 1-888-928-0011.

If you are feeling severely ill, and in particular, are having trouble breathing, do not delay seeking medical care. Call 911 and advise them if you have risks for having the COVID-19.