A video message to our community

Hospital Visitor Access Restrictions

in the hospital at this time.

Except Imminent End-of-Life Care, Birthing Center, and Patients Requiring an Advocate's Presence. 


UR Medicine Hospitals Visitor Restrictions (4/13/2020)

Thompson Updates

March 16, 2020
Statement for our community

March 13, 2020
Letter to our community from CEO Michael Stapleton.

March 6, 2020
Letter to our Patients

MM Ewing Continuing Care Center Visitor Restrictions

Effective immediately (3/16/2020), M.M. Ewing Continuing Care Center is limiting visitation. Visitors will not be allowed to enter the facility except for imminent end-of-life situations.

The safety of our residents, visitors and staff remains a top priority. We are asking that all visitors planning an end-of-life visit review these two documents below, prior to coming to visit MMECCC residents.

The first document is the COVID-19 visitor screening questionnaire. If you, the visitor, would answer “yes” to any question on the form, please do not come to the MMECCC or you will politely be asked to leave.  

Those approved to visit will receive Visitor Instructions.

COVID-19 Visitor/Associate Screening Questionnaire (5/20/2020)

Visitor Instruction

Ferris Hills & Clark Meadows Visitor Restrictions

All Visitation is Suspended
For Ferris Hills and Clark Meadows
Until Further Notice


Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email icp@health.ny.govcovidadultcareinfo@health.ny.gov, or covidnursinghomeinfo@health.ny.gov.



Supplies of personal protective equipment (PPE), including gloves, masks and gowns, are being closely monitored. Critical diagnostic and medical equipment is also being monitored. Shortages are expected and conservation measures that respects patient and staff safety have been put in place across the health system.

Response Team

Thompson Health has brought together a multidisciplinary team to monitor, plan and prepare. We follow all guidance set forth by the NYS Department of Health and CDC and will continue to do so. We will adjust our response accordingly as the situation changes.

Medical Center Staff

The health and safety of our staff is vital to the health and safety of our community. Staff are trained in prevention measures when treating patients who have potentially infectious conditions. Thompson Health also actively promotes hand hygiene for hospital staff.


Thompson Hospital, MM Ewing Continuing Care Center, Ferris Hills and Clark Meadows have NO VISITORS ALLOWED in effect until further notice.

What is the Coronavirus Disease?

Coronavirus Disease 2019 (COVID-19) is a new infectious disease not previously found in humans before the outbreak began in Wuhan, China, in December 2019. There are several coronaviruses known to cause upper respiratory infections, from the common cold  to more severe disease such as SARS and MERS.


COVID-19 symptoms may appear in 2-14 days after exposure to the virus. The most common symptoms are fever, cough and shortness of breath. Some patients may have aches and pains, nasal congestion, runny nose, sore throat or diarrhea. Reported illnesses have ranged from mild symptoms to severe illness.

How does it spread?

The virus spreads from person to person by small droplets in the air when an infected person coughs or sneezes. It can also spread on surfaces, although this is considered less common. 


While COVID-19 is grabbing the headlines, seasonal influenza remains a very real threat.

In order to protect yourself and others from the spread of all respiratory viruses currently circulating, please continue the following actions:

  • Be vigilant about proper hand hygiene.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with those who are sick.
  • Stay home if you are sick.
  • Cover your cough.
  • Clean and disinfect frequently-touched surfaces.

Coronavirus Disease (COVID-19)

Thompson Health has taken a number of steps in response to growing concerns about novel coronavirus disease (COVID-19). 

If you have COVID-19 symptoms (fever, difficulty breathing, dry cough), stay home and call your primary care office. They will determine if you require clinical evaluation. Don’t have a primary care provider? Call the UR Medicine COVID-19 support line at 1-888-928-0011.

If you are feeling severely ill, and in particular, are having trouble breathing, do not delay seeking medical care. Call 911 and advise them if you have risks for having the COVID-19.