Hospital Visitor Restrictions Update:

UPDATED April 1, 2021

InPatient Visitation Overview
  • Two visitors allowed per patient stay; each visitor may stay up to four consecutive hours.
  • Only one visitor at a time allowed at bedside. (Exceptions include end of life, OB, developmental disability/cognitive impairment and pediatric patients)
  • Visitors are asked to coordinate visit times and transitions outside of the hospital.
  • No changing/swapping visitors during admission. 
  • Visitor must be 18 or older and must present their driver’s license/ID at check-in.
  • Visitors will be screened and have their temperature taken in the lobby and must be asymptomatic.
  • Visitors must wear a hospital grade mask at all times, including in the patient room.
  • Once arriving at the patient's room, visitors must remain in the room - no wandering.
  • Visiting hours are daily 8:00 am - 6:00 pm.
OutPatient Visitation Overview
  • One patient support person will be allowed for outpatient services, except for Emergency Department (ED).
  • No visitors in the Emergency Department (ED) waiting room. If patient answers "no" to COVID screening questions, one visitor may join for up to four hours once the patient is assigned an ED bed. If patient is admitted to the hospital, no visitors allowed until the patient has a negative COVID test result.
  • Hospital grade masks are mandatory for Emergency Department (ED) patients and visitors. Supply available on-site.
  • Hospital grade masks will be made available for all other outpatient services.


Visitation Details and Exceptions
Birthing Center:
  • Women in labor are allowed a designated support person +/- a doula.
  • Support person may leave up to 2x/day and will be offered a meal
  • Once delivered, the patient may also have one designated visitor, but they cannot be present at same time as support person. 
Emergency Department:
  • No visitors will be allowed in the Emergency Department waiting room.
  • One visitor permitted once the patient is assigned to an ED bed, except during aerosolizing procedures.
  • If the patient is admitted, the visitor may rejoin at bedside only after COVID test results are received.
  • Visiting time in the ED is limited to a maximum of four consecutive hours.

Surgical Care/Ambulatory Procedures Unit:
  • One support person is permitted during review of discharge instructions only.

Developmental Disability/Cognitive Impairment:
  • In accordance with Department of Health regulations, exceptions will be made only for patients for whom a support person has been determined to be essential to the care of the patient (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments, including dementia. In these situations, one patient support person will be allowed.
  • One additional visitor may be designated.
  • Four hour visitation time limit will not apply.
End Of Life:
  • Up to two visitors at the bedside together for imminent end-of-life situations.
  • Additional visitors may rotate in/out but only two at the bedside at any given time.
Pediatric patients:
  • Two parents/guardians at the bedside.
  • One parent/guardian may stay overnight.

 NO visitors allowed if patient is: 

  • COVID positive (unless they meet pediatric, disability/impairment, or end of life exceptions) 
  • Awaiting COVID test results 

All visitors required to present ID at check-in

As of December 1, 2020 all hospital visitors are required to present their driver’s license at check-in. For those without a license, another form of photo ID will be accepted. The ID will be scanned to record name and address only, and visitor badges will be handed out along with COVID visitation guidance:

  • Visitors must first check in with the floor’s Nursing station before proceeding to the patient’s room
  • Visitors must wear a mask at all times, even in the patient’s room
  • Once arriving at the patient’s room, visitors must remain in the room – no wandering

 This additional information is being collected at the mandate of New York State’s Department of Health for contact tracing purposes. You may be asked additional questions at check-in when arriving for a visit, depending on current COVID restrictions and any changes to contact tracing requirements. At this time, the need for photo ID is only required for inpatient hospital visitation. F.F. Thompson Hospital’s Emergency Department is not allowing visitors with exception of pediatric patients and patients for whom a support person has been determined to be essential to care (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments, including dementia.


Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email, or

How to Contact Elected Officials

A number of families of M.M. Ewing Continuing Care Center residents have expressed interest in contacting state and federal lawmakers with their concerns regarding guidelines for nursing homes during the COVID-19 response.

As promised by UR Medicine Thompson Health Vice President of Long-Term Care Amy Daly during a teleconference with families on Aug. 13, Thompson is providing the contact information for a number of officials.

CLICK HERE for a PDF with information.


Think you may be infected?

If you have a fever, cough, or new shortness of breath and are concerned about COVID-19,
follow these steps from the CDC  to help prevent your infection from spreading to people in your home and community.

BEFORE visiting your provider's office, Urgent Care, or the Emergency Room,
CALL your health care provider,

or the UR Medicine COVID-19 support line at 1-888-928-0011 for advice.