Current Visitor Restrictions at F.F. Thompson Hospital

Visitation for Patients Admitted to the Hospital

Two visitors are permitted at a time for each hospitalized patient.

  • A patient can have any number of visitors throughout their hospital stay, but only two can visit at a time.
  • If patient is systomatic for COVID, no visitation until COVID test results are received.

If a patient has only one visitor, that person can stay the entire day, and can leave the hospital and return during that day’s visiting time.

Visitors taking turns to visit a patient are asked to switch outside of the hospital.

All visitors must be 12 years old or older.

Visiting Hours

Visiting hours are between 8 a.m. and 6 p.m.


  • Patients with COVID: One visitors allowed daily at bedside, after PPE education, for up to 4 hours.
  • Pediatric Patients: 3 designated individuals during visiting hours of 8 a.m. to 6 p.m., but only 2 visitors at a time. For overnight guidelines, ask the unit staff. 
  • OB Patients: 1 identified support person and 1 visitor or doula during entire stay. 
  • Developmental Disabilities/Cognitive Impairment Patients: 1 support person with no time limitations plus one visitor during visiting hours.
  • End-of-life Patients: 2 or more individuals may visit at the same time.

Surgery Patients Guidelines

  • One visitor is permitted in the waiting room until patient is discharged.
  • If the patient is admitted after surgery, the visitation and exception guidelines will be followed.

Emergency Department

  • One visitor allowed at bedside. If patient is symptomatic for COVID, no visitors allowed upon admittance until test results are received.

Hopsital Visitors Guidelines: 

  • A hospital-issued mask (we will provide) must be worn at all times. Wear your mask correctly: nose and mouth must be covered. Other PPE may be required when visiting as directed by nursing.
  • Non-compliant visitors will be asked to leave.
  • Wash your hands often: Wash with soap for at least 20 seconds and use sanitizer – ask for some if none is available to you.
  • Individuals who are sick or suspected of having COVID may not visit. You will be screened for symptoms on arrival to the hospital, and your temperature will be checked.
  • After screening, you will receive a visitor pass – which is only a one-day pass.
  • Social distance: stay 6 feet apart from other people.
  • Stay in your patient’s room: no walking in the halls unless necessary. If you smoke, please bring nicotine replacement.
  • When you leave the hospital, help everyone stay safe: remain masked, wash your hands after visiting, and maintain social distancing.

For questions, call (585) 396-6663.

All visitors required to present ID at check-in

All hospital visitors are required to present their driver’s license at check-in. For those without a license, another form of photo ID will be accepted. The ID will be scanned to record name and address only, and visitor badges will be handed out along with COVID visitation guidance:

  • Visitors must first check in with the floor’s Nursing station before proceeding to the patient’s room
  • Visitors must wear a mask at all times, even in the patient’s room
  • Once arriving at the patient’s room, visitors must remain in the room – no wandering

 This additional information is being collected at the mandate of New York State’s Department of Health for contact tracing purposes. You may be asked additional questions at check-in when arriving for a visit, depending on current COVID restrictions and any changes to contact tracing requirements. At this time, the need for photo ID is only required for inpatient hospital visitation. F.F. Thompson Hospital’s Emergency Department is not allowing visitors with exception of pediatric patients and patients for whom a support person has been determined to be essential to care (medically necessary), including patients with intellectual and/or developmental disabilities and patients with cognitive impairments, including dementia.


Have questions about infection control and what is being done to protect your loved one from COVID-19?

Email, or