Thompson Health which includes F.F. Thompson Hospital and extensions as well as M.M. Ewing Continuing Care, complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Thompson Health does not exclude people or treat them differently because of race, color, national origin, age, disability, sex, sexual orientation or gender identity.
Provides free aids and services to people with disabilities to communicate effectively with us, such as:
Provides free language services to people whose primary language is not English, such as:
If you need these services, ask your doctor, nurse or other Thompson staff member to dial 0 and let them know what language you need assistance with.
If you believe that Thompson Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity, you can file a grievance with: Thompson Patient Concerns and Grievance Coordinator, 350 Parrish Street, Canandaigua, NY, 14424, phone: 585-396-6793, fax: 585-396-6634.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
Policy of Non-DiscriminationU.S. Department of Health and Human Services200 Independence Avenue, SWRoom 509F, HHH BuildingWashington, D.C. 202011-800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.