How You Can Help

Thank you for your interest in helping Thompson Health as we work to meet the unprecedented challenges COVID-19 presents to our community and health care system. Since the start of the pandemic we’ve received an enormous outpouring of support. We’re extremely grateful for everything that individuals, businesses and other organizations are doing to bolster our response to this crisis.

Our needs are rapidly changing, but there are ways you can help today. We are currently welcoming donations of supplies as well as monetary donations. Please review the specific guidance listed below for these items.

Donations of personal protection equipment (PPE), medical supplies and homemade masks:

All donations must be approved by the FDA and be in the original, intact packaging.

We are currently accepting:
  • Unopened, manufacturer-sealed N95 respirator masks – industrial and medical grade
  • Procedural masks (ear loop masks)
  • Surgical masks
  • Nitrile (non-latex) gloves
  • New or gently-used safety glasses and goggles
  • Manufacturer-sealed hand sanitizer (not homemade)
  • Isolation gowns

Questions about PPE, medical supplies and mask donations ONLY may be directed to Stephen Harrington in Materials Management.

Directions to Drop-off location:

Thompson Hospital
395 West Street,
Canandaigua, NY 14424
7 Days a Week
7am – 8pm only

  • Enter the rear of the hospital campus via Shining Star Drive (off West St.) and follow the road around to the loading dock area.
  • Please bring your items up the handicap accessible ramp located to the immediate right of the loading bay.
  • Leave items in front of overhead Door 22. Please do not block the pedestrian entrance (Door 21).
  • Please include a note with your donation, including name and contact info, as well as an inventory of items being donated.

Homemade Masks

Many generous people throughout our community are helping address the challenges of this moment by sewing homemade masks. If you’re interested in lending a hand in this particular effort please click [here] for a few helpful tips.

Per the Centers for Medicare & Medicaid Services, and in compliance with Centers for Disease Control and Prevention (CDC) guidelines, we are now providing residents of our skilled-nursing facility, the M.M. Ewing Continuing Care Center, with hand-sewn masks to wear when staff enter their rooms. Your donations help in this effort. 

Donations of food

UR Medicine Thompson Health is so thankful for the countless meals, snacks and drinks we have received from our community in response to the COVID-19 crisis. But now Thompson would like to “pay it forward.” Instead of sending food to the hospital front line workers, please consider donating the food to area food cupboards, soup kitchens and human service agencies.

There are others within our community who could now benefit from your kindness. Thank you again for your generous support of Thompson and our friends, family and neighbors.

Monetary Donations

In response to your request for a direct way to support our care providers and the patients they serve, we have created the Thompson Health COVID Emergency Fund. From providing essential medical supplies to offering critical support for our frontline staff, your gift will be directed to our highest priority needs.


If you have any questions contact us at: or call 585-396-6670

THANK YOU for your generosity and support during this challenging time.


“On the other side of a storm is the strength that comes from having navigated through it. Raise your sail and begin.”

― Gregory S. Williams

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