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At UR Medicine Thompson Health, we believe that all patients deserve respectful and compassionate health care, regardless of your sexual orientation or gender identity. We recognize that while the lesbian, gay, bisexual and transgender (LGBTQ) community has the same basic health needs as all of our patients, you also have specific health care needs and concerns. UR Medicine Thompson Health is committed to providing affirmative, sensitive and informed health care to the LGBTQ community.
Respect and dignity are two of the core concepts in UR Medicine Thompson Health’s commitment to patient- and family-centered care. Our health care professionals listen to and honor patients’ and families’ perspectives and needs. We offer ongoing education and training to our staff members to ensure that our services are inclusive, and that our staff members are culturally sensitive to the needs of upstate New York’s diverse patient population. This is why the Human Rights Campaign Foundation named UR Medicine Thompson Health a 2016-2017-2018 Leader in LGBTQ Healthcare Equality.
Patient Rights, Visitation and Non-Discrimination Policies
UR Medicine Thompson Health and its affiliates are committed to policies of nondiscrimination and equal opportunity for people of any sexual orientation or gender identity and expression.
Definition of Family
UR Medicine Thompson Health defines family as two or more people who are related biologically, legally, or emotionally. Same-sex partners are recognized as the patient’s family, even if the partners are not legally married. In institutions embracing patient- and family-centered care, it is up to the patient to determine who is family and to what degree they will be involved.
Health Care Proxy
New York State residents have the right to appoint a health care agent of their choice—including a same-sex partner—with a Health Care Proxy document. You have the right to state your desires concerning life-sustaining treatment with advance directives, and to determine who will make the final decision on your behalf.
Helping you make important decisions regarding your health is key to our partnership with you. One way to do this is to actively participate in managing your health information. All patient information, including your sexual orientation, gender identity, and HIV-related information, is kept strictly confidential. We encourage you to share your sexual orientation/gender identity with us so that we may provide appropriate care.
Changing Your Name and/or Sex in Your Medical Record
You may request that your name and sex be updated to reflect your legal name and self-identified gender. For patients of our primary care practices, contact your practice directly and they can will advise you of the procedure and documentation required for these changes. For all other patients, contact Patient Registration, 350 Parrish Street, Canandaigua, NY 14424 – (585) 396-6500 and they will advise you.
If Concerns Arise
If you feel that you are not being treated with respect and dignity or if your needs are not being met at any point in your care, please tell us immediately so that we can correct the situation and improve our services to you. Contact Patient.Concerns@thompsonhealth.org
Helpful Resources for LGBTQ Patients
Top Ten Issues to Discuss with Your Healthcare Provider
CDC LGBT Health
HealthyPeople2020 LGBT Health
New York State LGBT Health
American Cancer Society: Cancer Facts for Gay and Bisexual Men
American Cancer Society: Cancer Facts for Lesbian and Bisexual Women
World Professional Association for Transgender Health
Talking to Your Health Care Provider
While all Thompson Health primary care locations welcome members of the LGBTQ community, Nurse Practitioner Karen Yax of Thompson Health’s Honeoye Family Practice is the provider of choice for many LGBTQ patients.
Yax has done extensive work with regard to LGBTQ issues, advocates for related causes through her church and also participates in the Pride parade.