Patient Portal

Thompson Health Electronic Health Record Portals

Thompson Health believes that every patient should have easy, instant access to his or her health information at any time.  You can safely and confidentially access your health information for the UR Medicine Thompson Health portals below. 

These patient portals are tools through which you may view your medical record. Patients seeking actual copies of their medical record, please click here for additional information. Records are released in accordance with HIPAA, New York State and federal laws.

Thompson Health Medical Practice Patient Portal

My Health eRecord is a secure, convenient online gateway to your personal medical information and healthcare team. You will be able to communicate with medical professionals, order refills for prescriptions, view test results, request appointments and check account balance information.

If you are a patient of:

  • Canandaigua Family Practice
  • Farmington Family Medicine
  • Finger Lakes Family Care
  • Honeoye Family Practice
  • Lima Family Practice
  • Macedon Family Practice
  • Midlakes Medical Care
  • Shortsville Family Practice
  • Victor Family Practice

To activate your account please contact your doctor's office to receive your unique activation code. Once you have received the code you can create your own username, password and other login information used to verify your identity.

If you are a patient of Canandaigua Medical Group, your portal will become available soon, we are working hard to transition all of your records to the new electronic medical record system. 

My Health eRecord Portal


MyChart offers personalized and secure online access to portions of your medical records at Thompson Health for the following services:

  • F.F. Thompson Hospital Inpatient, Emergency Department and Urgent Care discharge summaries
  • Rehabilitation outpatient services
  • Laboratory test results
  • Diagnostic Imaging test results

Sign in to your MyChart below or request access to get started.



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