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Pharmacy Services

Locations in Victor and Canandaigua

NOTICE: Rite Aid Pharmacy Customers

(May 8, 2025) Rite Aid recently announced it will close or sell all 178 of its pharmacy locations in New York State, including your local pharmacy, as part of ongoing bankruptcy proceedings.

To ensure you have optimal continuity of care, we want to let you know that both Thompson Health’s pharmacies – at Canandaigua Medical Group on Parrish Street across from the hospital and Victor Medical Group on Main Street in the village of Victor– are ready to accept and fill your prescriptions immediately. Thompson Pharmacy Services offers comprehensive prescription management, medication counseling, and a collaborative approach to care with your medical team. For your convenience, our Canandaigua location also features a drive-thru window.

Transferring your prescriptions is easy:

  • Ask your primary care provider to make the switch via their electronic medical record.
  • Make the switch yourself by filling out the form below.
  • Call us at either the Canandaigua or Victor pharmacy, and we will handle everything, including contacting your physician, your current Rite Aid pharmacy, and coordinating insurances.

Thompson Health is committed to supporting your health and making this transition as smooth as possible. Please reach out with any questions. We look forward to serving you and your family with the highest level of care!

Your Pharmacy Partner

We Make it Easy to Switch

We make it easy to switch! Just fill in the transfer request form below, or you can call us at the numbers below, and we will handle the rest, including calling your physician and your current pharmacy.

Two convenient locations!

The pharmacies at both Thompson's Canandaigua Medical Group and Victor Medical Group offer you convenient and reliable access to your medications with the comfort and security of the health system you trust.

We work seamlessly with your doctors, hospital, labs, and medical profile, noting potential drug interactions and adverse effects, to help you manage your prescription needs. 

Our team approach means your care providers are working together for your optimum health, providing the right medications at the best possible prices.

  • Canandaigua location has a drive-thru for easy pick-up
  • FREE search for comparable, generic drugs to save you money 
  • Easy prescription refills via mobile app or online portal to save you time 
  • Two convenient locations: Canandaigua (off Routes 5&20) and Victor (off Main Street)
  • One-on-one consultations available with a pharmacist 
  • Common over-the-counter (OTC) drugs are available for one-stop shopping. OTC Price Sheet
  • Walk-in availability of common vaccinations

Patient safety and customer-based care are at the center of what we do.

Locations

Canandaigua Medical Group Pharmacy

Part of F.F. Thompson Hospital

335 Parrish Street, Suite 1500
Canandaigua, NY

Convenient Drive-thru

Hours:

Monday - Friday: 8 a.m. to 6 p.m.
Saturday: 9 a.m. to 1 p.m.

Victor Medical Group Pharmacy

Part of F.F. Thompson Hospital

53 West Main Street
Victor, NY

Hours:

Monday - Friday: 9:30 a.m. - 6 p.m.

MyChart Refill Portal

For existing pharmacy patients we also offer this portal to easily refill your prescriptions. Please note that "automated delay" replies are sometimes sent if a prescription is out of refills or is not due for a refill yet. If you receive this message, please feel free to call (585) 602-0300 to follow up.

Hospital Discharge Prescription Program

With the goal of making the transition from hospital to home both safe and convenient, your prescriptions can be filled using Thompson’s discharge prescription program.

Hospital Inpatients


When coordinated with the discharge team, your prescriptions can be delivered directly to your bedside, or we can have them available for pick-up at our Canandaigua Medical Group Pharmacy’s easily-accessible drive thru. With either option, pharmacists can discuss your medication instructions and interactions, as well as answer any questions you may have.

Same Day Surgery/Ambulatory Procedures Patients


Not only can we fill your post-operative and post-procedure prescriptions through our pharmacy, we can deliver them Monday through Friday from 8:30 a.m. to 4:30 p.m. to your bedside. Simply ask your surgeon to send your necessary prescriptions to “Canandaigua Medical Group Pharmacy” so we can have them ready. Payment can be accepted bedside via cash, check, or credit card. Alternately, you can also pick them up directly at our pharmacy’s convenient drive-thru during regular business hours.

Emergency and Urgent Care Patients


For your convenience, we are able to fill prescriptions at our pharmacy and have them available to be picked up using our easily-accessible drive-thru at the Canandaigua Medical Group facility during regular business hours.

Vaccines Available

We have several vaccines available on a walk-in basis (Monday through Friday ONLY), including:

  • Shingles (Shingrix®)
  • Covid-19
  • Pneumonia 
  • Influenza
  • RSV (ages 60+ eligible)
  • Tetanus

We Make it Easy to Switch

We make it easy to switch! Just fill in the transfer request form below, or you can call us at 585.602.0300, and we will handle the rest, including calling your physician and your current pharmacy.

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  • Prescription Transfer Request Form



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  • Phone Number
  • Phone Number
  • Note: It is necessary to list each medication name that you are transferring

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