It was Saturday night and the pain from an ongoing infection was unbearable. I went to the Thompson Health ER. The staff was so friendly and compassionate. I could tell they truly cared. They diagnosed me with mastoiditis, a potentially life-threatening infection, and got my pain under control. Thompson Health ER made all the difference.
It was a Saturday night and we were at a big family picnic. The weather was perfect, the food was delicious and my daughters, Ryann and Maryn, were having a great time playing tag with the other kids. Well, Ryann took a spill, and a sharp stick went into her shin. She’s tough and tried to laugh it off, but I knew she needed medical help. We headed straight for Thompson Health. The ER staff was wonderful! They were so gentle with Ryann and they kept me informed the whole time. After giving Ryann a shot of Lidocaine, they removed the deep splinters and bandaged her leg. We were back at the picnic in time for dessert!
The state-of-the-art Emergency Department at F.F. Thompson Hospital is located within the Golisano Center for Emergency and Diagnostic Medicine and features:
The Hawks Emergency Department is a New York State–designated Stroke Center, and was awarded the American Heart Association/American Stroke Association’s Get With The Guidelines Stroke Gold Plus Achievement Award in 2017 for commitment to excellence in stroke care.
The Emergency Department has a “hub” design with the medical staff unit in the center and its 24 patient rooms arranged in a circle around it, keeping caregivers close to patients. There are four nurse’s stations where nurses and technicians work as teams assigned to specific patient rooms, allowing them to provide the most responsive care possible. Thompson’s E.D. treats approximately 28,000 patients annually.
To make it easier for patients to recognize the professionals assigned to your care, each group of caregivers wears a different color uniform:
The E.D. is complemented by our Urgent Care Centers, which are part of F.F. Thompson Hospital. The Centers offer night, weekend and some holiday hours for situations that require prompt care but are not life-threatening.
Learn the difference. Use our at-a-glance comparison to help you decide which type of care is needed for your condition.
350 Parrish StCanandaigua, NY 14424585-396-6000
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If you think it's a stroke - or even if you think it might be - call 9-1-1. Don't go back to bed. Don't wait. Call Immediately
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Your EMT will take you or your loved one to the nearest Stroke Center that meets your needs.
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Hospitalist’s manage a wide variety of medical and surgical illnesses in collaboration with specialists in:
Your medical team will determine the type of tests you need based on your symptoms and medical history. Once you have been taken to a treatment room, your primary nurse and ED technician will prepare you for your exam, obtain additional information and take your vital signs. Blood samples and other types of tests may begin. Be sure to have your medication list ready, and to let the nurse know of any allergies you have, especially to medications or latex.
After preliminary information has been collected by your nurses and technicians, your Emergency Department physician will see you, obtain a more focused history and perform a physical examination. The physician may need to repeat some questions asked of you previously to clarify your history. Initial test results may be available for review at this point, and the physician may order further testing and treatments as well. If you have specific questions or concerns, please ask the physician for clarification.
To determine the reason for your symptoms, the ED physician may order one or more tests including blood tests, EKGs, x-rays or other procedures. All of these tests require time for the results to be processed and available to the physician. The ED staff will keep you informed regarding the status of your test results.
Discharge from the Emergency Department
Whatever your diagnosis, your ED treatment team will review your discharge instructions and provide additional information and instruction to help you care for yourself at home. You will also be given specific instructions for when to see the follow-up physician. If you have any questions or concerns, please let your ED nurse or physician know.