Thompson Health ER made all the difference

Jill Thompson Health ER made all the difference

It was Saturday night and the pain from an ongoing infection was unbearable. I went to the Thompson Health ER. The staff was so friendly and compassionate. I could tell they truly cared. They diagnosed me with mastoiditis, a potentially life-threatening infection, and got my pain under control. Thompson Health ER made all the difference.


Thompson's Emergency room was close and convenient

Jessica Thompson Emergency Room is Closer than I thought

It was a Saturday night and we were at a big family picnic. The weather was perfect, the food was delicious and my daughters, Ryann and Maryn, were having a great time playing tag with the other kids. Well, Ryann took a spill, and a sharp stick went into her shin. She’s tough and tried to laugh it off, but I knew she needed medical help. We headed straight for Thompson Health. The ER staff was wonderful! They were so gentle with Ryann and they kept me informed the whole time. After giving Ryann a shot of Lidocaine, they removed the deep splinters and bandaged her leg. We were back at the picnic in time for dessert!


Thompson Health Emergency Medicine

Expert Care for the Unexpected

The state-of-the-art Emergency Department at F.F. Thompson Hospital is located within the Golisano Center for Emergency and Diagnostic Medicine and features:

  • Rooms designed to ensure patient privacy and enhance infection control
  • Expert and professional staff trained in emergency and trauma care
  • Digital imaging services, including x-ray and CT scanning
  • A SANE (sexual assault nurse examiner) program
  • Magnet®-designated nurses
  • A modern, warm environment with space for family member at the bedside
  • Plenty of free parking


The Hawks Emergency Department is a New York State–designated Stroke Center, and was awarded the American Heart Association/American Stroke Association’s Get With The Guidelines Stroke Gold Plus Achievement Award in 2017 for commitment to excellence in stroke care.

The Emergency Department has a “hub” design with the medical staff unit in the center and its 24 patient rooms arranged in a circle around it, keeping caregivers close to patients. There are four nurse’s stations where nurses and technicians work as teams assigned to specific patient rooms, allowing them to provide the most responsive care possible. Thompson’s E.D. treats approximately 28,000 patients annually.

To make it easier for patients to recognize the professionals assigned to your care, each group of caregivers wears a different color uniform:

  • Physicians’ uniforms are white
  • Nurses’ are blue
  • Technicians’ are green


The E.D. is complemented by our Urgent Care Centers, which are part of F.F. Thompson Hospital. The Centers offer night, weekend and some holiday hours for situations that require prompt care but are not life-threatening.

Urgent Care Center Workers
Is it Urgent or Emergency?

Learn the difference. Use our at-a-glance comparison to help you decide which type of care is needed for your condition.
 Urgent or Emergency Care use our comparison sheet if you need to


350 Parrish St
Canandaigua, NY 14424


Remember FAST.

Face: is one side drooping?
Arms: is one arm hard to lift?
Speech: is speech slurred or confused?
Time: quick actions saves brain cells.

CALL 9-1-1.

If you think it's a stroke - or even if you think it might be - call 9-1-1.
Don't go back to bed.
Don't wait.
Call Immediately

Trust Your EMT.

Your EMT will take you or your loved one to the nearest Stroke Center that meets your needs.

Know the Signs

Virtual Tour


If you need immediate medical attention, call 911

About Thompson

F.F. Thompson Hospital affiliated with UR Medicine in 2012 and is known for an exceptional level of compassion and personalized care.

Thompson’s medical staff is comprised of more than 500 physicians, physician assistants and nurse practitioners - many of whom also work at Strong Memorial Hospital. The medical staff includes our hospitalist team. Hospitalists are physicians who specialize in the care of hospitalized patients and they communicate with your primary care physician during your hospital stay.


Hospitalist’s manage a wide variety of medical and surgical illnesses in collaboration with specialists in:

ED Arrival & Discharge

Your Arrival at the Emergency Department

If you arrive at Thompson's Emergency Department as a "walk-in" patient (not brought in by Medics or Ambulance), you will be greeted by the Triage Nurse. He or she will assess your condition; gather information regarding your symptoms and medical history; and take your vital signs.

The Triage Nurse will determine the order in which patients need to be seen, according to the severity of their symptoms. While we try to see patients in the order of their arrival, patients with certain types of symptoms must be given priority. If there is not a treatment bed immediately available, the Triage Nurse will continually check your condition and keep you informed of your status. Please notify the Triage Nurse if your symptoms change or worsen.


Emergency Department Arrival and Discharge

 Your medical team will determine the type of tests you need based on your symptoms and medical history. Once you have been taken to a treatment room, your primary nurse and ED technician will prepare you for your exam, obtain additional information and take your vital signs.  Blood samples and other types of tests may begin. Be sure to have your medication list ready, and to let the nurse know of any allergies you have, especially to medications or latex.

To expedite your visit, staff may request visitors wait in the waiting area until these initial procedures have been done. You may be in the ED for several hours, particularly if you have a medical problem that requires many tests. ED physicians also may consult with another specialist about your condition to provide you with the best care.

 Emergency Department Arrival and Discharge

After preliminary information has been collected by your nurses and technicians, your Emergency Department physician will see you, obtain a more focused history and perform a physical examination. The physician may need to repeat some questions asked of you previously to clarify your history. Initial test results may be available for review at this point, and the physician may order further testing and treatments as well. If you have specific questions or concerns, please ask the physician for clarification.

To determine the reason for your symptoms, the ED physician may order one or more tests including blood tests, EKGs, x-rays or other procedures. All of these tests require time for the results to be processed and available to the physician. The ED staff will keep you informed regarding the status of your test results.

Discharge from the Emergency Department

When your tests and treatments are finished, you will be informed of your ED diagnosis and treatment plan. Many illnesses will require follow-up after the ED visit. Sometimes, a definite diagnosis cannot be determined during your ED stay and further testing may be required as an outpatient. In many cases, the ED physician may also prescribe medications or other additional treatments.


Whatever your diagnosis, your ED treatment team will review your discharge instructions and provide additional information and instruction to help you care for yourself at home. You will also be given specific instructions for when to see the follow-up physician. If you have any questions or concerns, please let your ED nurse or  physician know.